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Tips from others for delivering orders

Want to help your deliveries go as smoothly as possible? Here are suggestions from delivery people and other details on the Uber Eats app.

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Best practices from top partners for completing deliveries

Review details: Double check the details of the drop-off instructions in the app.

Contact consumer: If information is missing, or the recipient isn’t there, contact them through the app at least twice. If the recipient doesn’t answer, leave a message on their voicemail. This makes sure everyone has a good experience.

Wait 5 minutes: If the recipient still doesn’t respond, attempt to call again. It’s better to give consumers a chance to respond, because cancelled orders impact restaurants and consumers.

If the consumer is still uncontactable please dispose of the food. Follow the instructions in the app and complete the trip. You’ll still receive your fare for this delivery. You can do this without negatively affecting your rating.

Be careful: Continued failed deliveries may be considered fraudulent behaviour as indicated by our Community Guidelines and could lead to the permanent deactivation of your account.

Providing door-to-door service

Top partners always check delivery drop-off instructions and do their best to accommodate requests.

If door-to-door drop off isn’t possible, contact the consumer to see if they can collect their order at the kerbside.

FAQ

The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region or city. It is subject to change and may be updated without notice.