Tips from others for delivering orders
Want to help your deliveries go as smoothly as possible? Here are suggestions from delivery people and other details on the Uber Eats app.
Customers can see your suggested arrival time
The app is built so that customers see an order arrival time that’s calculated with the assumption that delivery partners are en route to them right after picking up their order.
Customers get an in-app notification as you arrive, so they should be ready for you.
Customers often provide specific delivery instructions
Customers like to choose where to meet you. Some will ask that you deliver right to their door, while others may want to meet you outside. The app will show you their preference.
The app displays extra delivery information
You may see notes from the customer in the app, which could include helpful details like apartment numbers, gate codes, and other instructions. If you can’t find the customer, feel free to contact them.
If you can’t find the customer, feel free to contact them. You can call or send a message before dropping off an order by tapping the clipboard icon.
The restaurant staff can help you double-check orders
Verifying orders at the restaurant, especially drinks and small bags, helps you to not leave anything behind accidentally.
A friendly greeting goes a long way
Customers often appreciate a warm greeting and a thank you.
Best practices from top partners for completing deliveries
Review details: Double check the details of the drop-off instructions in the app.
Contact consumer: If information is missing, or the recipient isn’t there, contact them through the app at least twice. If the recipient doesn’t answer, leave a message on their voicemail. This makes sure everyone has a good experience.
Wait 5 minutes: If the recipient still doesn’t respond, attempt to call again. It’s better to give consumers a chance to respond, because cancelled orders impact restaurants and consumers.
If the consumer is still uncontactable please dispose of the food. Follow the instructions in the app and complete the trip. You’ll still receive your fare for this delivery. You can do this without negatively affecting your rating.
Be careful: Continued failed deliveries may be considered fraudulent behaviour as indicated by our Community Guidelines and could lead to the permanent deactivation of your account.
Providing door-to-door service
Top partners always check delivery drop-off instructions and do their best to accommodate requests.
If door-to-door drop off isn’t possible, contact the consumer to see if they can collect their order at the kerbside.
- What if I can’t find the customer?
- What if they call and request an address change?
- What if the order is cancelled while I’m on the way?
- What if I can’t deliver an order?
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region or city. It is subject to change and may be updated without notice.