Tips from others for picking up orders
By now you have some appreciation for what makes an easy and stress-free pickup. Here are a few more insights from restaurant staff and other delivery people that might increase your chances of getting a better rating.
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Restaurants appreciate professional delivery people
The restaurant is trusting you to handle the food they’re proud of. They’ll feel more comfortable with you, and you with them, if you’re courteous and communicate effectively.
When you arrive, let the restaurant know you’re picking up an Eats order.
Restaurants may provide extra pickup information
Helpful notes from the restaurant can be found in your app. They may include details like where to park or which door to use.
Restaurants look at your ETA
Restaurants use your estimated time of arrival to determine when to have their food ready. That’s why restaurants appreciate when you leave to make a pickup as soon as you accept a request.
Restaurants may have designated waiting areas
You can also tap Order not ready in the app. This will help us improve the app experience over time.
A quick check can improve order accuracy
Before you leave the restaurant, you may want to double-check orders – drinks, sides and more – to make sure nothing is left behind.
More tips from restaurant owners and top delivery people
These tips and recommendations from restaurant owners and top delivery people will help you improve the delivery experience.
How you present yourself matters
Restaurant staff and consumers tell us that delivery people who are neat and tidy make a better impression.
Look professional by wearing clean clothes and closed-toed shoes. Please try removing your helmet before entering a restaurant or delivering an order.
How your behaviour can affect people
Restaurants owners and customers tell us delivery people need to always be mindful of how their words and actions might affect someone.
Inappropriate comments or unwelcome communication before, during or after delivery can make people uncomfortable. This can lead to a poor rating and even permanent deactivation of your account.
Why no one else should use your delivery person account
Never let other people use your account. Sharing a delivery profile with others is a safety issue and is against Uber Eats policy.
To avoid any confusion, be sure your profile photo in the app looks like you.
Frequently asked questions
- What if I can’t pick up an order?
If there’s a problem, like a flat tyre, and you can’t pick up an order, you can cancel the trip in your app. If you or someone else has been injured and you need emergency help, always call the authorities first.
- What if the restaurant is closed when I arrive and I can’t find anybody?
You can cancel the order. It’s helpful to us if you let Uber Eats customer support know that you weren’t able to find someone who works there, so the restaurant can update their information.
- What if I’m waiting at the restaurant for a long time?
When demand is high, restaurants may take longer than usual to prepare the food. If you’ve waited longer than 15 minutes and the food still isn’t ready, you can cancel the order through the app. Tap Excessive wait time when prompted for a reason.
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region or city. It is subject to change and may be updated without notice.