Tips from others for delivering orders

Some deliveries that are cancelled by the delivery partner will not be eligible for the full delivery fee. When you accept a delivery request from a restaurant, you agree to deliver food to their customers for them. The restaurant expects you to do your best to ensure that the delivery is then completed. Delivery partners who try to call the eater on arrival at the drop-off point, and wait at least 7 minutes before cancelling a trip, stand a better chance of successfully delivering food for their restaurant. If you don’t complete all stages of a delivery, you may not receive the full delivery fee from the restaurant. There are of course times when it's not possible to find the eater despite your best efforts, and this will not affect the delivery fee.

As a reminder, you are entirely free to reject a delivery request, as well as cancel a delivery that you have agreed to provide for a restaurant. However once you have collected the food, the restaurant expects you to take steps to complete that delivery.

To increase the chance of a successful delivery and of receiving the full delivery fee, we have set out the steps we recommend you take before cancelling an order.

When you arrive at the delivery address:

There may be various reasons why someone has not been able to immediately come out to collect the food. If you can’t find the eater at the delivery address, we recommend that you:

• Try calling them by tapping the phone icon in app
• If the customer doesn’t answer your call, a banner will appear in the app to indicate they didn’t answer. Tapping this banner will send a notification to the customer and a 7-minute timer will begin
• If the customer answers your call, you may meet the them. If not, you will have to wait at least 7 minutes before you can cancel the trip and receive the full delivery fee
• If your customer doesn’t contact you by the time the countdown runs out, you can follow the prompts to end the delivery, unless you would like to wait longer.

You will always receive 100% of the delivery fee if you arrive at the customer’s location and wait the recommended 7 minutes.

Yes, if you called and waited 7 minutes, you will receive the full fare.

Yes, as long as you call the customer and wait 7 minutes, it does not matter if the timer is activated, you will receive the full fare

No, you have to wait 7 minutes after you called the customer. We suggest you call the customer once you arrive at the drop-off location by tapping on the phone icon in app.

No, you always have to wait 7 minutes after the call, before you can cancel the trip and get the full fare.

No, it is essential to always call the customer by tapping the phone icon in app.

If you’re unable to find the customer when delivering, you can try calling them. If they don’t answer, you can tap the banner that appears to indicate that they didn’t answer. This will send them a notification, and a timer will begin.

If they don’t contact you by the time the countdown runs out and you follow the prompts to end the delivery, you’ll still get paid and it won’t affect your cancellation rate.

A high number of canceled deliveries before the timer runs out may indicate fraudulent activity and consequently you may lose access to your account.

You can accept or decline the request to deliver to a new location.

If you decide to deliver the order to the new address, you can contact Uber Eats support so we can adjust your trip fare.

If you don’t want to deliver to the new address, you can cancel the order.

If there’s a problem, like a flat tyre, and you can’t deliver an order, cancel the trip in your app.

Once you’ve canceled, you can contact Uber Eats support through the app to report the incident to us. If you or someone else has been injured and you need emergency help, always call the authorities first.