How to get support
Help is available when you need it, 24 hours a day, 7 days a week. Explore ways to get the answers you need and contact Uber for assistance.
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In this video, you’ll learn about:
- Getting answers to frequently asked questions
- Connecting to phone support
- Submitting a question online
Ways to get help
Whether you have a simple question, need to report an issue, or just want to talk to someone at Uber, there are several ways to get in touch.
1. Tap Help at the top of the app to see answers to frequently asked questions.
2. Submit a question at help.uber.com/partners
If you submit a question, our support team will get back to you within 24 hours. You’ll receive a notification on your phone from Uber (if you have notifications enabled), letting you know that you’ve received a response. We’ll also send you an email.
More help
Still having trouble finding what you need? Try these other handy resources.
Getting online help
Our website at help.uber.com/partners has a wealth of great information for new and experienced delivery partners.
Frequently asked questions
- What’s the fastest way to get help?
Use the frequently asked questions inside your Driver app to get fast answers. You’ll find them by tapping Help in the main menu.
- What if I can’t sign in?
If you're having trouble signing in to your Driver app, you can reset your password here. Use the email address you believe is associated with your account. We'll send you an email with a link to reset your password.
- What do I do if the Driver app is freezing or crashing?
Try closing the app first (if possible, quit the app completely rather than keeping it running in the background). If it still doesn’t work when you reopen it, you may need to reset your network settings on your phone, or delete and then reinstall the Driver app.
Deliver your way in the app
Deliver your way in the app
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.
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