JFK Airport Uber Shuttle: our new low-cost shared-ride option

Uber Shuttle is a fixed-route, scheduled service that runs between designated pick-up and drop-off locations. You can reserve a seat up to 3 days before your travel date for yourself and up to three other passengers. You can book up to 2 minutes before the scheduled departure time.

All riders 2 years or older require a ticket and to be seated with a seat belt. Up to one rider per guardian under the age of 2 may travel for free.

Uber Shuttle fares are fixed based on the route and number of seats you select. Fares are not subject to surge pricing.

Payment for your Shuttle must be made via the Uber app. Cash is not accepted on board the Shuttle, and it is not possible to board the Shuttle without prior reservation.

Some sales taxes are applied to certain cities.

The below allowance is included in your ticket’s fare:

Each rider is permitted to bring on board: One piece of luggage (carry-on or checked luggage) weighing up to 45lbs/20.5kg. One personal item which must fit on your lap or under your seat.

To bring additional luggage, you must book an additional seat for additional pieces of luggage. This helps our drivers accommodate you better and prevents any issues during the trip.

You can view schedules and seat availability in the Uber app. Up to 4 seats can be reserved up to 3 days in advance. By booking in advance, you ensure your seat is reserved for your trip. Seats can fill up fast, so be sure to reserve early!

To view routes and schedules in the app:

1. Select the Shuttle icon on the Uber Home screen.
2. Enter your pickup and drop-off locations.
3. You’ll see a list of all available routes between your locations.

You can book Uber Shuttle 2 ways:

From the Home tab:

1. Enter your destination in Where To?
2. Select the Uber Shuttle option
3. Select your preferred pickup time and how many seats you need (up to 4 per booking)
4. Review your fare
5. Tap Confirm to reserve your Shuttle.

From the Services tab:

1. Select the Shuttle icon
2. Enter your destination
3. Select your preferred pickup time and how many seats you need (up to 4 per booking)
4. Tap Confirm to reserve your Shuttle.

Once you make a reservation in the app:

1. You’ll receive a ticket with a QR code and a unique PIN 5 minutes before the trip starts. Your driver will scan your code as you board the shuttle.
2. You can track your shuttle and view the pickup location on the Uber app’s home screen 5 minutes before your scheduled pickup time. The pickup location will be shown on the map.

To modify shuttle bookings, you’ll need to cancel your scheduled trip and book a new one. You will not be charged for shuttle cancellations.

To cancel your booking :

1. Go to Activity in the Uber app.
2. Select the trip you want to cancel.
3. Cancel the reservation.
4. You may then make a new reservation by selecting the Shuttle icon on the home screen of the Uber App.

If you can’t make your booking, please cancel as soon as possible to open your seat for someone else.

If you have questions about cancellation, please contact Uber support by tapping Help > Uber Shuttle > Airport Shuttle support.

Uber Shuttle operates on a frequent schedule, and while cancelations or delays are rare, they can occur due to unforeseen circumstances. Please check the app for the next available Shuttle.

Your security is always the priority, and we aim to provide an experience where users always feel safe. In case of a breakdown, we recommend checking the app for the next available shuttle or considering alternative transportation options if needed.

You can contact Uber support by tapping Help > Uber Shuttle > Airport Shuttle support.

If you want to request a WAV vehicle, please contact the Fleet Partner 24 hours in advance via 718-221-5341. The Fleet Partner will confirm the time and availability for you to be picked up – from your Uber app, book the designated pickup time the Fleet Partner tells you to book.

The Shuttle fare is the same as a regular Airport Shuttle.

Service animals are permitted to travel on board the Shuttle. Pets are not allowed on board.

If you need assistance with lost items or any other issues, please contact Uber support by tapping Help > Uber Shuttle > Airport Shuttle support.

You can contact Uber support by tapping Help > Uber Shuttle > Airport Shuttle support to give feedback or suggestions for improving the Uber Shuttle.

Please submit an in-app bug report and contact Uber support by tapping Help > Uber Shuttle > Airport Shuttle support. Thank you for reporting these bugs to us!