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Treat everyone with respect

We believe that everyone should feel supported and welcomed. That’s why we’ve created standards on physical contact, sexual assault and misconduct, threatening and rude behavior, unwanted contact, discrimination and property damage.

Threatening and rude behaviour

Aggressive, confrontational, or harassing behavior is not allowed. Don’t use language or make gestures that could be disrespectful, threatening, or inappropriate. It is a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.

  • Keep conversations casual and friendly with couriers, drivers, merchants, and co-riders. Don’t ask personal questions or act aggressively towards others.

  • Keep conversations casual and friendly with Uber Eats users, riders, merchants, and one another. Don’t ask personal questions or act aggressively towards others.

Unwanted contact

Contact should end when the trip or delivery is complete, unless it’s to return a lost item or with mutual consent. For example, texting, calling, social media contact, visiting, or trying to visit someone in person after the trip or delivery has been completed is not allowed.

  • You should immediately alert Uber if an Uber Eats user, rider, or merchant contacts you without mutual consent for any reason other than your current trip or delivery, or to return a lost item.

  • Alert Uber immediately if a driver or courier contacts you without mutual consent for any reason other than your current trip or delivery, or to return a lost item.

Discrimination

You should always feel safe and welcome. That’s why we don’t tolerate conduct we’ve determined to be discriminatory. Do not discriminate against someone based on traits such as age, colour, disability, gender identity, marital or civil partnership status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law. It is also unacceptable to rate another user—whether they’re an Uber Eats user, courier, driver, merchant, or rider—based on these traits.

  • Refusing or canceling orders due to an Uber Eats user’s or courier’s legally protected traits is not allowed. If you believe a courier refuses a pickup due to your or your Uber Eats users’ legally protected traits, please report the incident in the Uber app.

  • If you believe you’ve been denied a trip or delivery because of your legally protected traits, please report the incident in the Uber app.

  • While you’re biking or riding using the Uber apps, if you believe another user has bullied, insulted, or harassed you based on your legally protected traits, please report the incident in the Uber app.

See more Community Guidelines

Help keep each other safe

Follow the law