Advancing trust and safety

Verification involves cross-checking the account information you gave during the sign-up process, like your name or phone number, against trusted third-party data.

If we can’t validate that information, you can choose to upload your government-issued ID, such as a driver's license, passport, or national identity card, and take a live selfie.

This helps us build trust and accountability on our platform.

The Verified Badge builds off of our current user verification processes, and adds another layer of trust, safety, and peace of mind for drivers and all Uber platform users.

Drivers have consistently told us that they want increased rider verification measures. All Uber drivers have their identities verified.

Uber only prompts you to submit an ID and live selfie if we are unable to first verify your identity by comparing your personal information to trusted third-party databases.

If you decide not to provide an ID and live selfie, you won’t get a verified Badge, but you’ll still be able to take rides with Uber.

However, if you set up a new rider account using an anonymous form of payment, such as prepaid payment card, or gift card, or there are other fraud or identity signals requiring additional verification, you may have to upload a government-issued photo ID, driver’s license, or passport, and submit a live selfie before you take a ride. Uber will not permanently store a copy of your document.

Not right now, but we may add more ways in the future.

If you did not successfully receive a Verified Badge, and you believe the decision was incorrect, you can request help through Uber Support.

If we can’t validate your account information based on existing info like your name and phone number, you can still get a Verified Badge. You’ll be prompted in the Uber app to submit a live selfie and your government-issued photo ID, such as a driver’s license, or passport.

We believe rider verification can help build trust and make the platform safer.

Because drivers will see a rider’s Verified Badge when choosing to accept a trip, not being verified may lead to longer ETAs and pick-up times.

Verified users may also be afforded a more seamless experience for ordering age-restricted items, such as alcohol, on Uber Eats.

Changes to your rider account, such as a new phone number, new email address, or a change to your name, could result in a re-run of the verification process.

If you’re requesting a trip for another person, you can book a guest ride and add your guest’s information. Even if you have a Verified Badge, your guest rider will not be considered verified.

If you’re requesting a trip for a family member, consider creating a Family Profile.

Changes to your rider account, such as a new phone number, new email address, or a change to your name, could result in losing a verified badge. You can always re-verify your account by uploading an ID.

If you’re ordering a trip for a friend or loved one, you can order it as a guest ride and input information about the person who’s actually taking the trip. If you have a verified rider badge and you order a trip for a friend or family member, your guest rider will not be considered verified, and we will not show a verified badge.

At this time, the Verified Badge is not available for Teen users in the UK.

You’ll receive email and in-app communications from us letting you know about your new Verified Badge. The badge will be shown in the Account section of your Uber app.

If you encounter issues or think there’s been a mistake, please contact Uber Support.

Rider verification is available in cities across the UK.

We compare a rider’s name and phone number from their Uber account against trusted data sources. If we cannot verify a rider’s identity this way, they’ll have the option to verify their identity by providing a government ID and live selfie.

In the UK, Uber uses GBG as a service provider to assist with verifying a rider’s name and phone number. GBG compares this account information against its databases and returns the rider’s verification details back to Uber. GBG may not use or share rider account information for any purpose beyond providing verification services to Uber. GBG is required to keep this information secure and delete it immediately after completing the verification. You can find more detailed information in GBG's Privacy Policy.

If Uber can verify a rider based on their name and phone number, Uber may receive additional identity information from its service provider GBG. This may include age and risk signals. Uber only uses this rider information for necessary identity purposes such as age verification, if required by law.

For document-based verification, Uber obtains a live selfie and limited data from a government ID (name, date of birth, and expiration date). Uber will never store document numbers or permanently retain a photo of an ID.

For information collected through comparing the rider’s name and phone number to trusted third-party data sources, Uber retains your data for as long as you have an Uber account.

For information collected through the live selfie and ID document check, Uber will retain your selfie for 30 days. Uber does not permanently store any ID photos.

Yes, we may use a trusted, third-party vendor to compare your photos and verify your identity. The vendor does not use or share your data for any other reason. They ensure your information is secure and do not store it for longer than necessary to perform their services. If you have granted your consent to be verified by facial recognition technology, all biometric processing is performed by the vendor. Uber does not collect or receive any biometric identifiers.

We take the security of your personal information seriously. Personal data is safeguarded when it is transmitted and stored, including by using secure encryption.

Obtaining a Verified Badge by submitting a live selfie and ID document check is an optional process.

Using a trusted third-party service, we first verify that your photos are taken live and unaltered. Then, we compare your selfie to the photo on your ID to make sure it’s the same person. Once we’ve verified your identity, you’ll receive a Verified Badge.

Yes. Before accepting the trip, drivers will see a Verified Badge if you have a verified account and requested the ride for yourself. Drivers will continue to see the Verified Badge while on the way to pick you up.

All other trip and rider details visible to drivers remain the same: along with the Verified Badge, they’ll be able to see your first name and pickup and dropoff details. You can find out more about what drivers see about riders in Uber’s Privacy Center, which is accessible via Account > Settings > Privacy in the Uber app.

Currently, drivers can’t choose to only see requests from verified riders. Drivers can accept or reject any trip. However, drivers may be more likely to accept trips from verified riders.