Transport for All
Whether you are a wheelchair user, an assistance animal owner or just someone who needs additional assistance when travelling, there are a range of Uber products you can choose from.
Uber Assist is an option for those who need additional assistance in a standard UberX vehicle – such as older people and those who want an extra hand getting from A to B.
UberX is also available for people with disabilities, assistance animal owners and riders with foldable wheelchairs.
How to ride in an Uber Access?
1. Request
Open the Uber app and enter your destination in the "Where to" box. Once you confirm your pick-up and destination addresses are correct, scroll right at the bottom of the screen to find the "ACCESS" or "ASSIST" option.
If an Uber Access or Assist driver is available and confirms your trip request, you'll see your driver's picture and vehicle details and can track their arrival on the map.
2. Ride
Check that the vehicle details match what you see in the app before getting in your Uber.
Your driver has your destination and directions for the fastest way to get there, but you can always request a specific route.
3. Exit the vehicle
You'll be automatically charged through your payment method in the app, so you can exit your Uber as soon as you arrive.
Remember to rate your driver to help keep Uber safe and enjoyable for everyone.
Uber Access
Uber Access is our forward-facing wheelchair-accessible product. All vehicles are fully wheelchair accessible and available for riders in non-foldable wheelchairs which cannot fit in an UberX vehicle. All Uber Access drivers have completed an online disability equality training developed in partnership with Transport for All and Inclusion London.
Uber Access is currently available in London, Manchester, Birmingham, Wolverhampton, Leeds, Bradford, Newcastle and Brighton. This service is priced exactly the same as our affordable UberX option.
Uber Assist
Uber Assist is an option for those who need additional assistance in a standard UberX vehicle. This product is great for older people, riders travelling with assistance animals, those who have visual or hearing impairments or riders with foldable wheelchairs. All Uber Assist drivers have completed an online disability equality training developed in partnership with Transport for All and Inclusion London.
Uber Assist is currently available in London, Manchester, Birmingham, Wolverhampton, Leeds, Bradford, Newcastle, Liverpool, Brighton, Sheffield, Edinburgh, Glasgow, Nottingham, Cardiff, Bristol, Southampton and Portsmouth. This service is priced exactly the same as our affordable UberX option.
Trips all over the world
There’s more than one way to move with Uber, no matter where you are or where you’re headed next. Check the app to see which trip options are available near you.*
*ACCESS is only available in select markets. Riders who use folding wheelchairs can request a ride in all other options available via the Uber App. Drivers are expected to accommodate riders using walkers, canes, folding wheelchairs or other assistive devices. For more, see https://accessibility.uber.com/.
**The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.