Whether you are a wheelchair user, an assistance animal owner or just someone who needs additional assistance when travelling, there are a range of Uber products you can choose from.
Uber Assist is an option for those who need additional assistance in a standard uberX vehicle – such as older people and those who want an extra hand getting from A to B.
Uber Access is our forward-facing wheelchair accessible product. All vehicles are fully wheelchair accessible and available for riders in non-foldable wheelchairs which cannot fit in an UberX vehicle. All Uber Access Partner-drivers have completed a 3-hour disability equality training course, delivered by Transport for All and Inclusion London
Uber Access is currently available in London, Manchester, Birmingham, Wolverhampton, Leeds, Bradford, Newcastle, Liverpool, and Brighton. This service is priced exactly the same as our affordable UberX option.
Open the Uber app and enter your destination in the ‘Where to’ box. Once you confirm your pickup and destination addresses are correct, scroll right at the bottom of the screen to find the ‘ACCESS’ or ‘ASSIST’ option.
If an Uber Access or Assist driver is available and accepts your ride request, you’ll see your driver’s picture and vehicle details and can track their arrival on the map.
Check that the vehicle details match what you see in the app before getting in your uber.
Your driver has your destination and directions for the fastest way to get there, but you can always request a specific route.
You'll be automatically charged through your payment method in the app, so you can exit your uber as soon as you arrive.
Remember to rate your driver to help keep Uber safe and enjoyable for everyone.
Uber Assist is an option for those who need additional assistance in a standard uberX vehicle. This product is great for older people, riders travelling with assistance animals, those who have visual or hearing impairments, or riders with foldable wheelchairs. All Uber Assist Partner-drivers have completed a 3-hour disability equality training course, delivered by Transport for All and Inclusion London.
Uber Assist is currently available in London, Manchester, Birmingham, Wolverhampton, Leeds, Bradford, Newcastle, Liverpool, Brighton, Sheffield, Edinburgh, Glasgow, Nottingham, Cardiff, Bristol, Southampton, Portsmouth. This service is priced exactly the same as our affordable UberX option.
Riders with foldable wheelchairs or assistance animals can also use UberX. All UberX Private hire and taxi drivers are prohibited by law from discriminating on the basis of a passenger’s disability.
In the case of assistance animals, the only exception is if the driver possesses a medical exemption certificate issued by the local authority. If this is the case the Partner-driver should show this to the rider and the rider will be advised to book with another driver.
Riders with foldable wheelchairs can also use UberX. Private hire drivers are required by law to make reasonable efforts to fit the wheelchair in the boot. If this proves impossible, the rider would be advised to book a different vehicle.
Partner-drivers must comply with all the relevant legislation and licensing requirements governing the transportation of riders with disabilities. In the event a partner-driver is found to have unlawfully discriminated against a rider, this would amount to a breach of the driver’s services agreement with Uber.
Accordingly, partner-drivers are expected to accommodate riders using walkers, canes, assistance animals, folding wheelchairs or other assistive devices to the fullest extent possible.
Any report of unlawful discrimination will ordinarily result in the temporary deactivation of a partner’s account while Uber reviews the incident. Confirmed instances of discrimination will result in permanent loss of a partner’s access to the Uber platform. In addition Uber will, where appropriate, inform the relevant local authority about driver deactivations and provide full support in bringing a prosecution against a driver in respect of any breach of the Equality Act.
If you need help, would like to submit feedback or a complaint related to an accessibility issue, you can do this in the following way:
Open the Uber app and open the menu from the three lines in the top left corner of the screen
Choose ‘Help’ and scroll down until you see ‘Accessibility’
Choose the type of issue (e.g. I want to report a service animal issue)
Provide detail of the feedback/issue/complaint
Click ‘Submit’. Once you have submitted your complaint a member of our team may be in touch to gain further information.
*ACCESS is only available in select markets. Riders who use folding wheelchairs can request a ride in all other options available via the Uber App. Driver-partners are expected to accommodate riders using walkers, canes, folding wheelchairs or other assistive devices. For more, see https://accessibility.uber.com/.