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Accessibility

Convenient, safe and affordable transportation, everywhere for everyone. That’s the big idea at the heart of Uber.

Transport for All

Whether you are a wheelchair user, an assistance animal owner or just someone who needs additional assistance when travelling, there are a range of Uber products you can choose from.

Uber Access

Uber Access is our forward-facing wheelchair accessible product.

Uber Assist

Uber Assist is an option for those who need additional assistance in a standard uberX vehicle – such as older people and those who want an extra hand getting from A to B.

UberX

UberX is also available for people with disabilities, assistance animal owners and riders with foldable wheelchairs.

Uber price estimator

Sample rider prices are estimates only and do not reflect variations due to discounts, geography, traffic delays, or other factors. Flat rates and minimum fees may apply. Actual prices for rides and scheduled rides may vary.

Uber Access

Uber Access is our forward-facing wheelchair accessible product. All vehicles are fully wheelchair accessible and available for riders in non-foldable wheelchairs which cannot fit in an UberX vehicle. All Uber Access Partner-drivers have completed a 3-hour disability equality training course, delivered by Transport for All and Inclusion London


Uber Access is currently available in London, Manchester, Birmingham, Wolverhampton, Leeds, Bradford, Newcastle, Liverpool, and Brighton. This service is priced exactly the same as our affordable UberX option.

How to ride in an Uber Access?

1. Request

Open the Uber app and enter your destination in the ‘Where to’ box. Once you confirm your pickup and destination addresses are correct, scroll right at the bottom of the screen to find the ‘ACCESS’ or ‘ASSIST’ option.

If an Uber Access or Assist driver is available and accepts your ride request, you’ll see your driver’s picture and vehicle details and can track their arrival on the map.

2. Ride

Check that the vehicle details match what you see in the app before getting in your uber.

Your driver has your destination and directions for the fastest way to get there, but you can always request a specific route.

3. Exit the vehicle

You'll be automatically charged through your payment method in the app, so you can exit your uber as soon as you arrive.

Remember to rate your driver to help keep Uber safe and enjoyable for everyone.

Uber Assist

Uber Assist is an option for those who need additional assistance in a standard uberX vehicle. This product is great for older people, riders travelling with assistance animals, those who have visual or hearing impairments, or riders with foldable wheelchairs. All Uber Assist Partner-drivers have completed a 3-hour disability equality training course, delivered by Transport for All and Inclusion London.

Uber Assist is currently available in London, Manchester, Birmingham, Wolverhampton, Leeds, Bradford, Newcastle, Liverpool, Brighton, Sheffield, Edinburgh, Glasgow, Nottingham, Cardiff, Bristol, Southampton, Portsmouth. This service is priced exactly the same as our affordable UberX option.

UberX

Riders with foldable wheelchairs or assistance animals can also use UberX. All UberX Private hire and taxi drivers are prohibited by law from discriminating on the basis of a passenger’s disability.

In the case of assistance animals, the only exception is if the driver possesses a medical exemption certificate issued by the local authority. If this is the case the Partner-driver should show this to the rider and the rider will be advised to book with another driver.

Riders with foldable wheelchairs can also use UberX. Private hire drivers are required by law to make reasonable efforts to fit the wheelchair in the boot. If this proves impossible, the rider would be advised to book a different vehicle.

Our policies

Accessibility Compliance Notification

Partner-drivers must comply with all the relevant legislation and licensing requirements governing the transportation of riders with disabilities. In the event a partner-driver is found to have unlawfully discriminated against a rider, this would amount to a breach of the driver’s services agreement with Uber.

Accordingly, partner-drivers are expected to accommodate riders using walkers, canes, assistance animals, folding wheelchairs or other assistive devices to the fullest extent possible.

Any report of unlawful discrimination will ordinarily result in the temporary deactivation of a partner’s account while Uber reviews the incident. Confirmed instances of discrimination will result in permanent loss of a partner’s access to the Uber platform. In addition Uber will, where appropriate, inform the relevant local authority about driver deactivations and provide full support in bringing a prosecution against a driver in respect of any breach of the Equality Act.

Help

If you need help, would like to submit feedback or a complaint related to an accessibility issue, you can do this in the following way:

Open the Uber app

Open the Uber app and open the menu from the three lines in the top left corner of the screen

Choose ‘Help’

Choose ‘Help’ and scroll down until you see ‘Accessibility’

Choose the type of issue

Choose the type of issue (e.g. I want to report a service animal issue)

Provide details

Provide detail of the feedback/issue/complaint

Submit

Click ‘Submit’. Once you have submitted your complaint a member of our team may be in touch to gain further information.

UberX

Affordable, everyday rides

UberXL

Affordable rides for groups up to 6

UberPool

Shared rides, door to door

Exec

Luxury rides with professional drivers