When and where uberACCESS & ASSIST are available, rides are requested on demand, and work around your life, not the other way around.
The price of an uberACCESS or uberASSIST ride is comparable to uberX, our basic ride option.
uberACCESS & ASSIST partner-drivers are highly rated and have completed Disability & Equality training by a third party provider.
uberACCESS is available in London, Manchester, Birmingham, Wolverhampton, Merseyside, Leeds and Newcastle.
uberASSIST is available in London, Manchester, Sheffield, Leeds, Birmingham, Newcastle, Merseyside, Glasgow, Edinburgh, Brighton, Portsmouth, Southampton, Cardiff, Nottingham and Bristol.
Yes. It is illegal and against our policy for a driver to not allow your service animal into their car.
Yes. You can bring as many companions as there are seats with seat belts available in the car.
Pricing is the same as our basic uberX service.
Open the Uber app and enter your destination in the ‘Where to’ box. Once you confirm your pickup and destination addresses are correct, scroll right at the bottom of the screen to find the ‘ACCESS’ or ‘ASSIST’ option.
If an uberACCESS or ASSIST driver is available and accepts your ride request, you’ll see your driver’s picture and vehicle details and can track their arrival on the map.
Check that the vehicle details match what you see in the app before getting in your uber.
Your driver has your destination and directions for the fastest way to get there, but you can always request a specific route.
You'll be automatically charged through your payment method in the app, so you can exit your uber as soon as you arrive.
Remember to rate your driver to help keep Uber safe and enjoyable for everyone.
*ACCESS is only available in select markets. Riders who use folding wheelchairs can request a ride in all other options available via the Uber App. Driver-partners are expected to accommodate riders using walkers, canes, folding wheelchairs or other assistive devices. For more, see https://accessibility.uber.com/.