How we’re helping to keep you safe
We reimagined door-to-door safety by introducing innovative technology to help ensure that your experience feels positive, inclusive and safe.
Raising the bar on safety
We build in-app features to help keep you safe – from GPS tracking that detects if a trip goes unusually off-course, to tools that verify face coverings.
Rider and driver accountability
Before every trip, riders and drivers must confirm that they’ve taken precautions such as wearing a face covering and washing their hands (where required).
In certain markets, we help manage risk through integrations with Concur Locate and International SOS.
Helping to keep you safe at every turn
Face coverings or masks are required
Riders and drivers are required to wear a face covering or mask to drive or ride in the US, Canada, India and most of Europe and Latin America. Our technology verifies that the driver in those regions is wearing a mask.
Concur Locate and International SOS are integrated
We’ve partnered with powerful employee risk-management and safety-communication solutions that let you check in with your employees quickly.
Every trip is insured
Cover for accidents that happen during a trip apply for all independent partners from the moment of confirming a trip or food delivery request in the Uber app until completion of that request, and for 15 minutes after it has been completed.
Every driver is background checked
Uber aims to conduct a comprehensive review of a prospective partner’s eligibility before their account is activated by reviewing motor vehicle and/or criminal records where available, reliable and legally permissible*.
Providing peace of mind for all
We’re continually working to improve the safety of all the communities we serve: riders, drivers, couriers and businesses.
Ready-to-ride safety checklist
Before every trip, riders must confirm that they’ve taken precautions such as wearing a face covering and washing or sanitising their hands. We also ask that they sit in the back seat.
In-app Safety Toolkit
A dedicated place in the app where riders and drivers can access key safety information easily, reach emergency assistance quickly and share their location.
Using sensors and GPS, RideCheck helps detect if a trip goes unusually off course, if there’s an unexpected long stop, or if a possible crash has occurred, then checks in to help provide support.
*The amount of time this covers will vary across markets and ranges from 6 months to lifetime, depending on record availability and privacy regulations. Certain criminal records are disqualifying if they are reported to Uber, depending on the time that has elapsed since the conviction. In New York City, driving history reviews are conducted by the Taxi and Limousine Commission. Annual screening processes are dependent on courthouses being open and operational. Due to COVID-19, this may not be the case and recurring checks may be postponed.
How it works
Products and features
Industries and teams