A busy area fee may apply during busy periods in Auckland

June 20, 2019 / Auckland

A new busy area fee is being introduced on Uber Eats in Auckland in times of high demand – such as during peak times. During these times, you may be asked to pay a higher delivery fee to your restaurant when you place an order.

The Uber Eats app will always show the delivery fee upfront before you place your order. If a busy area fee applies, an arrow will appear below the restaurant name and the higher delivery fee will be displayed above the menu and reflected on the order receipt.

FAQs

Why am I paying a busy area fee during times of high demand?
The busy area fee is designed to provide more choice and reliability to eaters by helping ensure they have a great selection of restaurants available to them during busy times when selection might otherwise be limited. During these times, you may be asked to pay a higher delivery fee to your restaurant when you place an order. The fee helps ensure that you can still get the food that you want when you want it, even in times of high demand.
Is the busy area fee different from the Delivery fee ?
The busy area fee only applies in times of high demand and operates to increase the total delivery fee you pay for orders placed via the Uber Eats app.
How will I be able to tell if a busy area fee applies to my order?
The Uber Eats app will always show the delivery fee upfront before you place an order. If a busy area fee applies, an arrow will appear below the restaurant name and the higher delivery fee will be displayed above the menu and reflected on the order receipt.
How is the busy area fee calculated?
The busy area fee is dynamic. The calculation of the busy area fee takes into account the demand in a certain area at a particular time.
Does this mean that every restaurant in the city will have an additional fee?
The busy area fee will only appear at times of high demand in certain areas. When it applies, it will be included in the delivery fee, which will always be displayed in app before you place an order.