Products

Cancellation Fee and Wait Time Fee

April 18, 2019 / Hong Kong

What is Cancellation Fee?

You can cancel a trip at any time through the Uber app, but may be charged a Cancellation Fee of HK$20 if you cancel after you’re matched with your driver.

Cancellation Fees pay driver-partners for the time and effort they spend getting to your location.

When will you be charged a Cancellation Fee?

  1. If you cancel your trip 3 minutes after your request.
  2. If your driver cancel the trip 5 minutes after arriving at the pickup location.

However, if you cancel a trip before being matched with a driver-partner, you will NOT be charged a cancellation fee.

If you are charged a Cancellation Fee, the exact amount will reveal in the receipt email.

What is Wait Time Fee?

You will be charged HK$2 per minute after your driver arrives at the pick-up location for 3 minutes* . If you decide to cancel the trip instead, you will only be charged a Cancellation Fee.

*Applicable to UberX, Black, Flash and UberXL trips

How can I avoid being charged Wait Time Fee?

You can be more reliable than GPS!
  1. Set up exact pick up location, by entering detailed address, or drag your pin to any location on the map.  
  2. Try to avoid restricted or unsafe areas for pickups and drop-offs.
Meet your driver promptly and look out for the “Arriving soon” notification.
  1. Your driver is arriving the pick-up spot. You will receive an “Arriving soon” notification.
  2. When your driver arrives at the pick-up location, you will be notified to “Meet Driver Now”.