Enhanced Uber Assist for riders in need

Uber is dedicated to offering seamless rides to everyone from all walks of life. Uber Assist aims to provide accessible trip option to those in need, especially seniors, expectant mothers and people with disabilities. 

Recently, we have further enhanced the features of Uber Assist, allowing those in need to enjoy a better ride experience. 

All Uber Assist driver-partners are professionally-trained and are highly-rated. We are currently inviting more driver-partners to participate in the relevant training, hoping to decrease the average wait time for Assist ride passengers.

We have updated the pickup point information for most public hospitals, providing illustrated step-by-step wayfinding and walking guides, and estimated travel time to pickup points. This makes it easier to reach the designated pickup points when leaving the hospitals.

Prices on Assist rides are the same as UberX rides, with no additional fee. For peace of mind, you can also pre-book Uber Assist trips from 90 days in advance to up to 30 minutes before your planned schedule, allowing yourself to enjoy stress-free rides.

Besides, with the below Uber app features, riders can feel safer throughout the whole Uber Assist ride:

Enabling your device location feature for the driver-partner to accurately pinpoint your pickup spot, making the process smoother, even for those with communication difficulties.

Trip sharing allows family members or caregivers to track your trip status and real-time location.