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Accessibility - Transport for All

Convenient, safe and affordable transportation, everywhere for everyone. That’s the big idea at the heart of Uber.

uberASSIST is an option for those who need additional assistance in a standard uberX vehicle – such as older people and those who want an extra hand getting from A to B. uberACCESS is our forward-facing wheelchair accessible product. All vehicles are fully wheelchair accessible and can transport one wheelchair user and an additional passenger.

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Fast, flexible rides

When and where uberACCESS & ASSIST are available, rides are requested on demand, and work around your life, not the other way around.

Trips that fit your budget

The price of an uberACCESS or uberASSIST ride is comparable to uberX, our basic ride option.

Specialized drivers to assist you

uberACCESS & ASSIST partner-drivers are highly rated and have completed Disability & Equality training by a third party provider.

FAQs

  • Where is uberACCESS currently available?

    uberACCESS is available in London, Manchester, Birmingham, Wolverhampton, Merseyside, Leeds and Newcastle.

  • Where is uberASSIST currently available?

    uberASSIST is available in London, Manchester, Sheffield, Leeds, Birmingham, Newcastle, Merseyside, Glasgow, Edinburgh, Brighton, Portsmouth, Southampton, Cardiff, Nottingham and Bristol.

  • Is my service animal allowed in the car with me?

    Yes. It is illegal and against our policy for a driver to not allow your service animal into their car.

  • Can I bring companions in an uberACCESS with me?

    Yes. You can bring as many companions as there are seats with seat belts available in the car.

  • How much does ACCESS & ASSIST cost?

    Pricing is the same as our basic uberX service.

Step-by-step

How to ride in an uberACCESS

1

Request

Open the Uber app and enter your destination in the ‘Where to’ box. Once you confirm your pickup and destination addresses are correct, scroll right at the bottom of the screen to find the ‘ACCESS’ or ‘ASSIST’ option.

If an uberACCESS or ASSIST driver is available and accepts your ride request, you’ll see your driver’s picture and vehicle details and can track their arrival on the map.

2

Ride

Check that the vehicle details match what you see in the app before getting in your uber.

Your driver has your destination and directions for the fastest way to get there, but you can always request a specific route.

3

Exit the vehicle

You'll be automatically charged through your payment method in the app, so you can exit your uber as soon as you arrive.

Remember to rate your driver to help keep Uber safe and enjoyable for everyone.

Keep the Uber service fee

Drive with uberACCESS

uberACCESS offers unique drivers perks that other options don't, like keeping the Uber service fee and more.

Other ride options

uberX

Affordable, everyday rides for up to 4 people

uberXL

Affordable SUVs for groups up to 6

uberPOOL

Shared rides, shared cost

UberSELECT

High-end rides at affordable prices

UberLUX

Stylish, high-end cars for occasions

UberBLACK

High-end rides with professional drivers