Update about our service in response to COVID-19

March 24, 2020 / United Kingdom

Updated: 6 January 2021 09:00

The UK Prime Minister has announced a national lockdown to help tackle the rise in COVID-19 across the country. Food delivery will remain open so we wanted to assure you that Uber Eats will continue to operate. More information is available here.

Restaurant partners including McDonald’s and KFC and thousands of local favourites will remain open for food delivery, which means customers can continue to order via the Uber Eats app. 

This is a challenging time for our whole community, and we appreciate everything you are doing to safely deliver food to Eaters. We want to remind you of the safety initiatives that we have introduced that bring together public health advice, our technology, and the shared responsibility between restaurants, customers, and couriers.  

Face coverings

Face coverings are required if you are entering a restaurant or store to pick up an order, unless you have a legitimate reason not to wear one – you can learn more here.

Social distancing

We are working with restaurant partners on minimising contact to help keep you and restaurant staff safe. Please remember to follow the guidance below to help provide a safe pick up experience:

  • Maintain a safe distance of 2m from restaurant staff and other couriers as you wait for the order – some restaurants may ask you to wait outside
  • Clean your delivery equipment (vehicle and insulated bag) routinely to ensure you are providing a safe and hygienic service on behalf of restaurants

Contact-free deliveries

All deliveries are contact-free. There’s no need to meet, but we recommend waiting until the customer has collected the order while maintaining a safe distance. If the order contains restricted items, you’ll still need to check the customer’s ID and confirm that the customer is not intoxicated, whilst maintaining a safe distance. 

Read more

Partner Protection

We are supporting couriers who actively deliver with Uber Eats and who are diagnosed with COVID-19, or placed in individual quarantine or asked to self-isolate by a public health authority or licensed medical provider. These couriers will receive financial assistance from Uber for up to 14 days while their account is on hold. This is in addition to free AXA insurance protection, which covers sickness, injury, maternity and paternity payments.

Read more

Greenlight Hub Closures

We will no longer be providing in-person support to couriers at the Greenlight Hubs. If you need help, you can get in touch by using the Help section in your Driver app, or visit online.

How to minimise the risk of spreading or catching the virus

We are working closely with public health authorities to share the most up-to-date guidance on how to protect yourself and others. We encourage you to follow the guidance of the NHS.

Thanks for your partnership and for helping to keep our community safe.