Update about our service in response to COVID-19

March 24 / United Kingdom

Updated: 15 June 2020 09:00

The current situation is moving very quickly. The NHS has stated that it is very unlikely that COVID-19 can be spread through packages or food, and we have taken steps to help ensure that customers and couriers can continue to feel safe using the app.

We are monitoring the situation very closely, and are working with the relevant authorities to understand the latest guidance regarding food delivery. We will keep you and restaurant partners informed of any updates as the situation develops.

Creating a safe pick up experience

We are working with restaurant partners on minimising contact to help keep you and restaurant staff safe. Here are some tips to help provide a safe pick up experience:

  • Maintain a safe distance of 2m from restaurant staff and other couriers as you wait for the order – some restaurants may ask you to wait outside
  • Clean your delivery equipment (vehicle and insulated bag) routinely to ensure you are providing a safe and hygienic service on behalf of restaurants

Contact-free deliveries

We have updated our delivery experience to be as contactless as possible: all deliveries are now contact-free. We have communicated to Eaters that all orders will be delivered this way.

There’s no need to meet, but we recommend waiting until the customer has collected the order while maintaining a safe 2m distance. We appreciate your help and the customer will surely appreciate this too!

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Partner Protection

We are supporting couriers who actively deliver with Uber Eats and who are diagnosed with COVID-19, or placed in individual quarantine or asked to self-isolate by a public health authority or licensed medical provider. These couriers will receive financial assistance from Uber for up to 14 days while their account is on hold. This is in addition to free AXA insurance protection, which covers sickness, injury, maternity and paternity payments.

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Greenlight Hub Closures

We are temporarily closing all Greenlight Hubs in the UK and Ireland to help reduce the spread of the virus. If you need help during this time, you can still get in touch using the Help section in your Driver app. We will let you know when Greenlight Hubs reopen.

How to minimise the risk of spreading or catching the virus

We are working closely with public health authorities to share the most up-to-date guidance on how to protect yourself and others. We encourage you to follow the guidance of the NHS.

Thanks for your partnership and for helping to keep our community safe.