Update about our service in response to COVID-19

March 24 / United Kingdom

Updated: 17 April 2020 09:00

The current situation is moving quickly and we’d like to reassure you that Uber Eats continues to operate. This means that that, as usual, you can choose to stay active on the app, and customers can continue to order food.

The UK Government announced tighter restrictions to slow the spread of COVID-19. However, food delivery remains authorised, and the Prime Minister has advised the public to use food delivery services where possible.

The NHS has stated that it is very unlikely that COVID-19 can be spread through packages or food, and we have taken steps to help ensure that customers and couriers can continue to feel safe using the app.

We are monitoring the situation very closely, and are working with the relevant authorities to understand the latest guidance regarding food delivery. We will keep you and restaurant partners informed of any updates as the situation develops.

Update on restaurants

As you may have seen, some of our restaurant partners including McDonald’s and KFC have temporarily closed their restaurants which means that they will be unavailable on the Uber Eats app for now. Rest assured, we have introduced a number of initiatives to support restaurants in keeping open and to help drive customer demand:

  • We are adding hundreds of local restaurants and convenience stores to the app each week
  • We are waiving sign up fees for new restaurants coming onto the platform
  • We are introducing fast-tracked onboarding for new restaurants to help get them onto the Uber Eats app quickly and easily

We are committed to supporting you through this period and will continue to explore further initiatives to keep orders coming in.

Improving your pick up experience

We are working with restaurant partners on minimising contact to help keep you and restaurant staff safe. Here are some tips to help provide a safe pick up experience:

  • Maintain a safe distance of 2m from restaurant staff and other couriers as you wait for the order – some restaurants may ask you to wait outside
  • Clean your delivery equipment (vehicle and insulated bag) routinely to ensure you are providing a safe and hygienic service on behalf of restaurants

“Leave at Door” Delivery

To limit contact at the time of delivery, we have updated our delivery experience to be as contactless as possible: all deliveries must now be left at the door. We have communicated to Eaters that all orders will be delivered this way.

Read more

Partner Protection

We are supporting couriers who actively deliver with Uber Eats and who are diagnosed with COVID-19, or placed in individual quarantine or asked to self-isolate by a public health authority or licensed medical provider. These couriers will receive financial assistance from Uber for up to 14 days while their account is on hold. This is in addition to free AXA insurance protection, which covers sickness, injury, maternity and paternity payments.

Greenlight Hub Closures

We are temporarily closing all Greenlight Hubs in the UK and Ireland to help reduce the spread of the virus. If you need help during this time, you can still get in touch using the Help section in your Driver app. We will let you know when Greenlight Hubs reopen.

How to minimise the risk of spreading or catching the virus

We are working closely with public health authorities to share the most up-to-date guidance on how to protect yourself and others. We encourage you to follow the guidance of the NHS.

Thanks for your partnership and for helping to keep our community safe.