COVID-19: AXA ‘Partner Protection’ and Uber Assistance

As of August 30, 2021, we are no longer taking applications for the COVID financial assistance policy. For additional resources and other safety information, please visit our COVID resources page.

AXA Partner Protection

• Q. Are couriers eligible to receive ‘Partner Protection’ coverage through AXA if they are unable to continue work due to COVID-19?

  Yes. Subject to AXA policy terms, and a doctor’s PHO certificate (as required by AXA), when an active Uber Eats courier in the UK falls ill as a result of COVID-19, and has been unable to deliver for a minimum of 7 days, the Partner Protection programme steps in from day 8 to provide a fixed per day payment for each day thereafter of £30 per day, up to a total payment of 15 days while the courier is unable to work. 
   
  You can file a claim here and one of AXA’s agents will contact you within 5 business days.

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Uber Financial Assistance

• Q. What is Uber Eats’ financial assistance policy for couriers who are impacted by COVID-19?

  As of August 30, 2021, we are no longer taking applications for the COVID financial assistance policy. For additional resources and other safety information, please visit our COVID resources page.

For the latest COVID-19 updates and safety advice, please refer to the NHS guidance

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