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Contact-free Deliveries

April 1, 2020 / United Kingdom

The safety and well-being of everyone who uses Uber Eats is always our priority.
We have updated our delivery experience to be as contactless as possible: all deliveries are now contact-free and we have communicated to Eaters that all orders will be delivered this way.

How to make a contact-free delivery:

  1. Check ‘Delivery notes’ for any additional instructions from customers. You can contact the customer through the app to confirm
  2. Ring the doorbell or knock on the door to notify the customer
  3. Take a photo of the order to show that it has been delivered

There’s no need to meet, but we recommend waiting until the customer has collected the order while maintaining a safe 2m distance. We appreciate your help and the customer will surely appreciate this too!

Alcohol deliveries

If the order contains alcohol, you’ll still need to check the customer’s ID and confirm that the customer is not intoxicated, whilst maintaining a safe distance.

We hope these new changes help in keeping everyone on the platform as safe as possible.