COVID-19: Your Questions Answered

We would like to reassure you that you can continue to deliver with Uber Eats. The Prime Minister has advised the public to use food delivery services where possible.

Uber Eats will, therefore, continue to operate. This means that - as usual - you can choose to stay active on the app, and customers can continue to order food.

Importantly, do not deliver food if you’re feeling unwell.
If you are feeling unwell, please stay at home, to minimise the spread of the coronavirus.

Financial assistance is available to couriers diagnosed with COVID-19, placed in individual quarantine or who are asked to self-isolate by a public health authority.

The safety and well-being of everyone who uses Uber Eats is always our priority.

We are working closely with public health authorities to share the most up-to-date guidance on how to protect yourself and we are reminding everyone using the Uber Eats app to follow the latest government information and health guidance on gov.uk and nhs.uk.

Wash your hands with soap and water often – do this for at least 20 seconds
- use hand sanitiser gel if soap and water are not available
- wash your hands as soon as you get home

Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- put used tissues in the bin immediately and wash your hands afterwards

Keep a safe distance of 2 metres from others
 
In an effort to minimise the spread of COVID-19 and support the safety of couriers and customers, we have launched “leave at door” deliveries for a contact-free drop off experience.

We are providing free hand sanitisers and face coverings to help couriers feel as safe as possible whilst delivering.

We have updated our delivery experience to be as contactless as possible: all deliveries are now contact-free. We have communicated to Eaters that all orders will now be delivered this way.

How to make a contact-free delivery:
1. Check ‘Delivery notes’ for any additional instructions from customers. You can contact the customer through the app to confirm
2. Ring the doorbell or knock on the door to notify the customer
3. Take a photo of the order to show that it has been delivered

There’s no need to meet, but we recommend waiting until the customer has collected the order while maintaining a safe 2m distance. We appreciate your help and the customer will surely appreciate this too!

If the order contains alcohol, you’ll still need to check the customer’s ID and confirm that the customer is not intoxicated, whilst maintaining a safe distance.

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Food delivery from restaurants and convenience stores continues to be vital, and we want to help you serve the community safely.

We have shared the Government guidance for shops running a pick-up or delivery service with our restaurant partners. These resources set out the latest Government guidance on how to protect staff and couriers while continuing to operate a food delivery business.

Remember to check the pick-up notes for instructions from the restaurants and look for signage at the location that may give directions on how to pick-up.

We have created safety signage for restaurants to print, display, and reinforce safety guidance for couriers and staff in their locations.

You can view or download the signage here.

We are providing free hand sanitisers and face coverings to help couriers to feel as safe whilst delivering. Couriers can now order a free sanitation kit delivered directly to them. Those couriers, that have been actively taking trips, will have received an email with further instructions on how to order.

AXA Partner Protection
Subject to AXA policy terms, and a doctor’s PHO certificate (as required by AXA), when an active Uber Eats courier in the UK falls ill as a result of COVID-19, and has been unable to deliver for a minimum of 7 days, the Partner Protection programme steps in from day 8 to provide a fixed per day payment for each day thereafter of £30 per day, up to a total payment of 15 days while the courier is unable to work. 
 
You can file a claim here and can expect one of AXA’s agents will contact you within 5 business days.

COVID-19: Uber Financial Assistance
As of August 30, 2021, we are no longer taking applications for the COVID financial assistance policy. For additional resources and other safety information, please visit our COVID resources page.

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We’ve put together a COVID-19: UK Government Relief Guide to help provide information about government financial support, how to check your eligibility, and how you can request it. In this guide, we’ll help answer important questions and provide access to resources to help you apply.

If due to COVID-19 you are earning less than you usually do from driving or delivering and are facing increased financial pressure, then you should check to see if you are eligible for Universal Credit. 
 
The Government has made changes to the Universal Credit system to make it easier for self-employed people to apply. For more information on these changes click here.
 
If you’re struggling to pay your bills due to coronavirus, you can find helpful guidance from Citizens Advice on what you can do by clicking here.

Promotions, like Boost, will continue to be available at peak times in specific areas. As usual, you can find the promotions in your area in the Driver app.

We believe that Uber Eats can play an important role in supporting restaurants to remain open and able to provide essential food deliveries to customers over the coming weeks.

Rest assured, we have introduced a number of initiatives to help drive customer demand:

- We are working to add hundreds of local restaurants and convenience stores to the app each week
- We are funding promotions to bring new customers to the Uber Eats app 
- We are waiving sign up fees for new restaurants coming onto the platform
- We are introducing fast-tracked onboarding for new restaurants to help get them onto the Uber Eats app quickly and easily

We are committed to supporting you through this period and will continue to explore further initiatives to keep orders coming in.

Visit https://www.ubereats.com/ and enter the local postcode to see restaurants that are currently available in the area.