Track your car’s arrival in-app – there’s no need to go outside until your driver has arrived | |
You can contact your driver through the app – Uber’s system anonymises your number so your contact details stay private | |
Check your driver’s name, photo and registration plate matches the information you see in-app so you know you’re getting into the right car with the right driver. | |
Look for your driver’s Transport for London Private Hire badge – all London drivers are fully-licensed by TfL, have undergone an enhanced criminal records check and are insured to carry passengers | |
Travelling alone? ‘Share my ETA’ sends a live map to a friend so they know you’ve arrived safely | |
Rate your driver after the trip – Uber uses this feedback to maintain the highest possible standards |
For more information about how Uber’s system is designed to keep you safe, check out our safety blog. Questions, comments or concerns? Leave feedback in app, reply to the receipt or email supportlondon@uber.com
Posted by Sarah
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Get a ride when you need one
Start earning in your city
Get a ride when you need one
Start earning in your city
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