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Changes to Cancellation Fees

October 28, 2022 / United Kingdom

We have made some changes to our Cancellation Fees that we hope will help make Uber better for you. From 31-10-2022 we will be increasing Cancellation Fees, both rider-initiated and driver-initiated, to better compensate you. 

Like when you spend time making progress to the rider’s pickup location, and your rider cancels (rider-initiated cancellation), or when you arrive at the pickup location and the rider doesn’t show up after you wait for a significant time and then cancel (driver-initiated cancellation).

Charges will vary across different Uber products and cities. On UberX in Birmingham, for example, the driver-initiated cancellation fee is increasing from £3.19 to £4.25.

You can see how it will affect your city and product below.