Every day, our technology puts millions of people together in cars in cities around the world. Helping keep people safe is a huge responsibility, and one we do not take lightly.
We are constantly trying to make Uber a safer choice for our riders and drivers. We’ve updated our app with safety in mind, locating all things safety in one central place and making it accessible directly from the home screen during a trip.
Safety Center: Riders will soon have a dedicated place in the app where they can learn about key safety information, including tips built in partnership with law enforcement, insurance protections and community guidelines.
Trusted Contacts: Riders will be able to designate up to five friends and family members as Trusted Contacts, and be prompted to share trip details with them during every ride. This makes it easier than ever to share your trip, so loved ones can follow along and know when you’ve arrived. Prefer to share your trip during evening rides only? Night time sharing will be an option.
999 Assistance: While no one should ever have to call 999 when using Uber, no form of transportation is 100 percent free of incidents. If ever faced with an emergency situation, we want to help you get the help you need. That’s why the Uber app now includes a new emergency button that will connect you directly with 999. Importantly, this feature will show you your real-time location in the app—both on a map and as an address—so you can share it directly with the 999 operator.
Since 2009, Uber has been helping people move safely around their cities, countries, and the world. These changes will build on the safety benefits that ridesharing already brings, such as helping people avoid reckless driving, providing GPS tracked records of every trip, and 24/7 feedback and response from our safety team.
Technology can make travel safer than ever before. And while there’s been a lot of progress, we’re committed to doing more.
When it comes to safety, Uber is ready to move forward.