DFW regulations for driver-partners
Per DFW regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.
- When on airport property, the Uber Driver app must be open at all times (driver-partners must not go Offline until exiting the airport area).
- The DFW Airport permit decal must always be displayed on the vehicle windshield.
- We’ve instituted a special first vehicle in is the first one out (FIFO) system at Dallas-Fort Worth International Airport. The FIFO system only works within the designated, geofenced area and driver-partners waiting elsewhere will not receive trip requests through the Uber Driver app.
- Driver-partners are required to wait for trip requests in the Terminal A infield staging lot
- Driver cancelations: Trip cancelations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect driver-partners to follow the instructions of the airport staff.
How to take airport trips
It's easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Waiting for requests
At DFW, Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter a designated waiting area, located within a “FIFO zone”. You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.
Based on the operating agreement with DFW, the waiting area is located at the Terminal A staging area (see map below).
Some things to know about FIFO queues:
- Proximity to the terminal within the FIFO zone does not create an advantage for driver-partners or move you closer to the top of the queue.
- If there are no driver-partners in the FIFO zone, trip requests will go to Uber driver-partners in the area—outside of the FIFO zone—based on proximity and other factors.
- You can lose your place in line if:
- You go offline on your Uber driver app
- You drive outside the FIFO zone
- You do not accept multiple incoming trip requests in a row
- You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
Picking up your rider
Once you accept a trip request, the pickup location at DFW is located at Terminal E (see map below). There are two specific pickup locations at Terminal E. If you receive a pickup request for Terminal E, you should only pick up at one of the two approved locations on the map. These locations are marked with blue cones at the pickup curb.
In addition to regular requests, we've also launched the Pre-Match feature at DFW. Pre-Match will prompt driver-partners in the staging lot to begin heading towards the airport terminal a few minutes before an anticipated ride request. That way, driver-partners can get as close as possible to the terminal before receiving a pickup request, which minimizes idle time.
How dropoff requests work
Dropoffs at DFW
Uber is a reliable option for travelers heading to the airport.
Based on the operating agreement with DFW, riders can be dropped off at the departures area of any terminal. If you’d like to receive a trip request afterward, you’ll need to keep the Uber Driver app on to maintain your place in the FIFO queue.
We've also launched the Re-Match feature at DFW. To qualify for Re-Match, driver-partners must first complete a dropoff at the airport. Re-Match then allows any driver-partner who just completed an airport dropoff to temporarily receive a pickup request without having to go to the designated staging area. Once you drop off at the airport, if you wish, you can head toward the Terminal A staging area to wait in the FIFO queue for an airport request. Upon navigation to the staging lot, you may receive a Re-Match request. Airport regulations prohibit loitering in the terminal area. Idling at the curb may result in a citation from airport authorities.
Uber Staging Lot is located in Terminal A
1. Getting your car ready
Riders at the airport will often have luggage with them. Checking to see how much room you have in your vehicle’s trunk can help make pickups faster and smoother.
2. Helping with luggage
The airport is a busy place, so riders may really appreciate if you help them get their luggage in and out of your vehicle.
3. Checking the arrival schedule
You can always check DFW Airport's arrival schedule to see when flights will be landing and the airport will be busiest.
4. Checking the arrivals schedule
Checking the arrivals schedule at DFW can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest. See DFW arrivals schedule.
5. Making music optional
While tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience!