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Information for driver-partners

DFW International Airport (DFW)

When driving at DFW, Learn how to receive these trip requests and cash in on the action.

Airport regulations for driver-partners

Per airport regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.

  • When on airport property, the Uber Driver app must be open at all times (driver-partners must not go Offline until exiting the airport area).
  • We’ve instituted a special vehicle queuing system at Dallas-Fort Worth International Airport. This system only works within the designated waiting area and driver-partners waiting elsewhere will not receive trip requests through the Uber Driver app.
    • Driver-partners are required to wait for trip requests in the Terminal A infield waiting lot

Pro tips

  • Driver cancelations: Trip cancelations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
  • Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect driver-partners to follow the instructions of the airport staff.

How to take airport trips

It's easy to receive trip requests from riders leaving the DFW airport. However, these trips work a little differently than other requests.

Waiting for requests

Uber’s technology uses a queue. This means that, in order to receive a trip request, you need to enter a designated waiting area. You will then be placed in a virtual queue where drivers will be able to receive a trip request.

Based on the operating agreement with the airport, the waiting area is located at the Terminal A staging area (see map below).

Some things to know about the queues:

  • Proximity to the terminal within the waiting area does not create an advantage for driver-partners or move you closer to the top of the queue.
  • If there are no driver-partners in the waiting area, trip requests will go to Uber driver-partners in the area based on proximity and other factors.
  • You can lose your place in line if:
    • You go offline on your Uber driver app
    • You drive outside the waiting area
    • You do not accept multiple incoming trip requests in a row
    • You cancel multiple rides (if the rider cancels, you will remain in the queue)

Picking up your rider

Once you accept a trip request, check your app for the terminal and pickup location (see map below).

Pre-Match feature

In addition to regular requests, we've also launched the Pre-Match feature at the airport. Pre-Match will prompt driver-partners in the staging lot to begin heading towards the airport terminal a few minutes before an anticipated ride request. That way, driver-partners can get as close as possible to the terminal before receiving a pickup request, which minimizes idle time.

How dropoff requests work

Dropoffs at the airport

Uber is a reliable option for travelers heading to the airport.

Based on the operating agreement with the airport, riders can be dropped off at the departures area of any terminal. If you’d like to receive a trip request afterward, you’ll need to keep the Uber Driver app on to maintain your place in the queue.

Introducing Rematch

On September 25, 2018, we introduced Rematch, a new feature that may help you get requests faster at the airport. With Rematch, when you drop off a rider at the airport, you may receive a new request quickly instead of having to wait in the airport queue. If you don’t receive a request within a few moments, this means there are no Rematch trips available and you should go to the waiting area if you’d like to wait for another request. Airport regulations prohibit loitering in the terminal area. Idling at the curb may result in a citation from airport authorities.

DFW pickups maps

Uber Staging Lot is located in Terminal A

Pro tips

1. Getting your car ready

Riders at the airport will often have luggage with them. Checking to see how much room you have in your vehicle’s trunk can help make pickups faster and smoother.

2. Helping with luggage

The airport is a busy place, so riders may really appreciate if you help them get their luggage in and out of your vehicle.

3. Checking the arrival schedule

You can always check DFW Airport's arrival schedule to see when flights will be landing and the airport will be busiest.

4. Checking the arrivals schedule

Checking the arrivals schedule at DFW can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest. See DFW arrivals schedule.

5. Making music optional

While tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience!

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