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Instructions for drivers

Boston Logan International Airport

When driving at BOS, learn how to receive airport trip requests and get in on the action. Some of the busiest times for pickups are Sunday afternoons through evening, Monday morning, and weekday afternoons through evening.

Boston Logan Airport

Important changes at BOS

Boston Logan International Airport (BOS) is beginning to transition pickups and dropoffs away from the current locations.

Pickups have already moved

All pickups from Terminals A, B, C, and E now occur in the airport’s Central Parking garage. Follow signs for the correct Ride App Pickup location as you approach the Central Parking garage.

Dropoffs (at certain hours) will move to Arrivals

Beginning on November 11, all dropoffs at BOS will occur on the Arrivals level between the hours of 4am and 10am.

For now, curbside dropoffs are still allowed

Dropoffs continue to occur at each terminal. However, beginning December 9, all dropoffs will move to Central Parking (with the exception of Terminal A/B/E dropoffs between 4am and 10am, which will be allowed on the Arrivals level).

Accessibility accommodations

Riders who require an accessibility accommodation will be able to request a curbside pickup through the Uber app. Follow your navigation to the pickup point if a rider requests a curbside pickup. Additionally, if your rider calls or messages you requesting a curbside pickup due to an accessibility need, you are permitted to meet your rider at the terminal curbside.

Airport regulations for driver-partners

Per airport regulations, driver-partners must adhere to the terms below and additional rules here. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber may not pay for any citations that driver-partners may incur.

  • When on airport property, the Uber driver app must be open at all times (driver-partners must not go Offline until exiting the airport area)
  • We’ve instituted a special first vehicle in is the first one out (FIFO) system at Boston Logan International Airport. The FIFO system only works within the designated, geofenced area and driver-partners waiting elsewhere will not receive trip requests through the Uber driver app.
  • The Uber vehicle decal (trade dress) must always be displayed on the front passenger windshield and rear passenger windshield facing outward. Driver-partners can obtain this Uber decal at their local Greenlight Hub.
  • Before going online or picking up a rider, have your DPU background check saved on your phone. Email the DPU and ask for an electronic copy of your certificate.

Pickups at the airport

How pickup requests work

It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.

Waiting for requests

Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a “FIFO zone”. You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.

Based on the operating agreement with the airport, the waiting area is located near the rental car center (see map below).

Some things to know about FIFO queues:

  • Proximity to the terminal within the FIFO zone does not create an advantage for driver-partners or move you closer to the top of the queue.
  • You can lose your place in line if:
    • You go offline on your Uber driver app
    • You drive outside the FIFO zone
    • You do not accept multiple incoming trip requests in a row
    • You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)

Picking up your rider

Once you accept a trip request, the pickup locations at BOS are located at the places displayed below. (see map below).

Boston Logan Airport

Cancellations and request time

Rider cancellations at the airport

If a rider cancels a request at the airport, you will keep your place in line at the waiting lot. If this happens when you’re en route to pick him or her up, please return to the waiting lot immediately to avoid losing your place in line.

Driver cancellations at the airport

Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.

Estimated time to request

You will see a bar at the top of your app when you enter the waiting lot at Logan Airport. This will give you an idea of how long you will need to wait for a request.

BOS pickup map

Waiting Lot and Pickup Locations

The airport has set aside a dedicated waiting lot for a request at the airport, and requires driver-partners to be in this waiting lot in order to receive requests. Click here for a more detailed map and instructions on how to drive there. Beginning on October 28, pickups will begin to transition into the Central Parking garages as shown on the map at right.

Helpful tips for airport trips

Pro tips

Getting your car ready

Air travelers can have lots of luggage with them, so you may need to free up trunk space to fit it all in.

Helping with luggage

It may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.

Identifying your riders

Asking your riders for their names before starting a trip can ensure that you’ve picked up the right person out of the crowd.

Checking the arrivals schedule

Checking the arrivals schedule at Boston Logan International Airport can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest. See BOS Arrivals Schedule.

Making music optional

While tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience!

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