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Delivering using the Uber Eats app

Here’s some information about how the app can help make deliveries successful.

Looking for driving info? Switch to driver

Spotlight on pickups

When you’re ready to deliver, you can go online in the Driver app. The app will surface available delivery requests near you. You can tap to accept.

The restaurant will be expecting you, but you can let the staff know you're there to pick up an order from the Uber Eats app. Delivery people have told us they match the name and the order number in the app with the order to confirm they have the right one before leaving the restaurant.

Questions from delivery partners

  • An insulated bag can make for a better customer experience, but it isn’t required unless you’re delivering in a location where it’s required by law. Deliveries by bicycle may benefit from a more specialized bag to protect food from movement and weather conditions.

  • You can apply for a cleaning fee through the app. Refunds are reviewed case by case, although they aren't guaranteed. Delivery partners report that transporting food in an insulated bag helps them prevent messes from happening.

The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.