Handle Uber Eats orders safely
These guidelines help make every order a great one. They also help build trust among delivery people, customers, and your favorite neighborhood restaurants.
Proper handling of orders
Restaurants are expected to meet all relevant licensing requirements and to follow regulations—including food safety regulations—and industry best practices. Restaurants must maintain valid restaurant licenses and/or permits.
- Tips for restaurants
Many prepared foods are perishable and can cause illness if not properly handled. Such foods can be potentially hazardous if not maintained under the proper time and temperature controls prior to pickup.
To help ensure that food reaches customers safely, you’re encouraged to seal packages in tamper-evident packaging ahead of delivery.
You’re expected to act responsibly on information provided by customers related to food allergies, intolerances, or other dietary restrictions.
Proper delivery of orders
Restaurants may outline certain delivery guidelines that promote food safety, adhere to regulatory guidance, or accommodate customer dietary restrictions. For example, restaurant notices to keep halal and non-halal food separate should always be followed.
- Tips for delivery people
An insulated bag can make for a better customer experience, but it isn’t required unless you’re delivering in a location where it’s required by law. Deliveries by bicycle may benefit from a more specialized bag to protect food from movement and weather conditions.
You should not tamper with or open packaging during delivery. This can lead to foreign matter in food, which may pose a significant food safety risk for customers.
Provide a safe space for pickups
Restaurants should provide a safe area for order pickups that make delivery people feel welcome.
Only customers who are the legal age to buy alcohol (18 or 19 in Canada) and are not intoxicated can order or receive alcohol where available. Delivery people are responsible for following local requirements for alcohol delivery, which often include asking customers to show their ID and refusing delivery if a customer is underage or appears intoxicated.
Your feedback matters
If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continuously improving our policies, and your feedback is important to keep our policies relevant as our technology evolves.