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Safety screenings

At Uber, we see safety as one of the pillars of our services. To help assure that safety is maintained at all times, we have introduced various actions that provide safety to both our drivers and riders.

Safety screening requirements by city

  • There are two safety screenings that you must pass to start driving with Uber in Ottawa: a background screening and a Vulnerable Sector Check. Follow the steps below.

  • Step 1: Background screening

    Each year you must complete a background screening to drive with Uber. It will check your driving record and criminal history. Do this before getting a Vulnerable Sector Check.

    For your background screening, you will receive an email from Triton Canada to complete these steps. You will need 2 pieces of ID:

    1. Your Ontario driver’s licence
    2. One from the list below:
    • Credit Card or Debit Card (must have your name on the front)

    • SIN Card

    • Birth Certificate

    • Health Card

    • Passport

    • Canadian Citizenship Card

    • Permanent Resident Card

    • Government Employment Card

    • Student card

    • Indian Status Card

    • Hospital Card

  • Step 2: Vulnerable Sector Check

    After your background screening, you’ll also need a one-time Vulnerable Sector Check.

    1. Start online or in-person

    a. Create an account on the online portal

    • To get things started, you can go online and complete a Vulnerable Sector Check. Once you’re in the portal, you can create an account to begin the process.

    BEGIN ONLINE SCREENING >

    b. Fill out the form in-person

    • You will need to complete a Vulnerable Sector Check. You can download the form below or pick one up at a Police Station.

    DOWNLOAD FORM >

    POLICE STATION LOCATION >

    2. Follow the steps online

    a. Fill out the form online

    • Ensure you select the option for Level 3: Vulnerable Sector Check
    • Be prepared with your Ontario Driver’s Licence and another piece of ID.

    COMPLETE ONLINE >

    Step 3: Get your results back

    You can complete your Vulnerable Sector Check online or in-person. Once completed, you'll receive your results back on the same or the next day.

    Step 4: Upload your results

    Once you receive your results by mail or email, take a clear photo of the front and backside of the Vulnerable Sector Check results and upload the two photos to your Uber profile.

    UPLOAD TO PROFILE >

    Recommend steps for VSC upload:

    Upload a Vulnerable Sector Check document that you have obtained from your local Canadian police services. Please read the following instructions carefully, as there are two methods of Vulnerable Sector Check depending on how you received it.

    How to upload a digital Vulnerable Sector Check?

    1. Download and save the Vulnerable Sector Check PDF file that was sent by the Ottawa Police to your phone
    2. Open the Document section of your Uber account via the Driver app
    3. Tap on the “Vulnerable Sector Check [FRONT]” document slot
    4. Click “Take a Photo”
    5. Select “Browse Files” on Apple or “Media Picker” on Android
    6. Select the downloaded VSC file to complete the upload
    7. Replicate steps 4 to 6 for the “Vulnerable Sector Check [BACK].” You may upload the same photos for Vulnerable Sector Check [FRONT] and Vulnerable Sector Check [BACK] if your document is only one page.

    Important Note: The digital document must be uploaded as the original file, screenshots are not accepted. Do not alter the name of the saved PDF file, or separate the PDF file into multiple pages.

    How to upload a paper copy of Vulnerable Sector Check?

    1. Take a picture of the document and upload it to your Uber account within 90 days of the search being conducted
    2. Ensure that the official feature: official police seal, digital signature, or watermark is clear and visible
    3. Upload the front of the document to Vulnerable Sector Check [FRONT] and Vulnerable Sector Check [BACK] document slots

    If you require assistance, book an online appointment with support.

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