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Contact Uber

Have questions about driving with Uber? We're here for whatever you need.

Get more information

Driver App Basics

Find information about how to take trips with the Uber app, where to see your earnings, and more.

Help Center

Browse frequently asked questions from drivers.

In-person support

In some cities, you might be able to get support in person at a Greenlight location.

To check availability, go to Help in your Driver app, then Book an in person appointment, choose the issue you need help with, and tap Schedule an appointment if you want more help. Or you can visit our website.

24/7 phone support

To speak with an agent, go to Help in your Driver app, then tap Call Support.

Greenlight locations

Most locations are open only at certain times for distributing health and safety supplies. Please read this blog post to get updated hours of operation and services available.

What to bring to a Greenlight Hub

Please bring your documents in order to complete your account

  • Must be 21+ years of age. Must be a full G license or equivalent (G1 and G2 not accepted).

  • Canadian passports, birth certificates, citizenship cards, residency cards, and work permits. Cannot be expired.

  • Your name must be visible on the vehicle insurance pink slip. If you're a secondary driver, include a photo of the full policy document with your name on it.

  • Both sides of the registration are required. Must have 4 doors. Cannot be rebuilt or salvaged. You are not required to own the vehicle.

  • All vehicles must pass a safety inspection and receive a Safety Standards Certificate (SSC). You can complete a vehicle inspection at any mechanic licensed by the Ministry of Transportation Ontario (MTO). The inspection must have been completed within the last year. Valid for one year. This is not a requirement for Uber Eats delivery.