Employee transportation that is built for business continuity

Uber’s Employee Transportation Service (ETS) helps enterprise teams manage safe, reliable, and scalable employee transport programs through dedicated fleet operations, centralized operational control, and Uber’s routing technology.

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Designed for employee transport programs where reliability is a must

When employee transport relies on shift start times, safety, and business continuity, organizations need more than ad hoc ride access. Uber ETS brings together dedicated fleet operations, routing technology, and centralized support in one managed mobility system.

Real-time dashboards, custom reporting, trip-level audit trails, and pre-validated billing help teams track performance, understand costs, and manage their commute program with confidence.

See how it works

Laptop screen displays a trip management dashboard with driver details, trip statuses, and progress bars, while a smartphone shows a commute ride scheduling app with a map and upcoming ride times between home and work.

The Employee Transportation Services advantage

Fully managed end-to-end solution for your employee transport needs

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TECHNOLOGY

Real-time visibility and control

Smart routing, live visibility, alerts, and trip-level data help teams manage cost, convenience, and disruptions proactively.

SCALE

Dedicated fleet operations

A 10% backup buffer and vehicles from 4-seaters to 12+ seaters support reliable workforce coverage across diverse operational needs.

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TRUST

Built in safety and compliance

Driver and vehicle checks, safety workflows, escalation support, and Uber’s operational expertise help deliver a safer, more dependable commute experience.

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PERFORMANCE

Reliability backed by SLAs and 24/7 support

Designed for 98% on-time arrivals and departures across high-volume operations, with round-the-clock support to help keep every shift moving.

Smooth onboarding and easy use within the Uber App

Uber ETS creates a smooth employee experience through two connected interfaces: the familiar Uber app for employees; and a centralized dashboard for transport teams. Employees can easily book, schedule, and track commute rides, while teams get the live visibility, safety monitoring, and operational insights needed to manage the program with confidence.

Complete governance without staying involved in everything

Uber ETS gives your team a centralized “Smart Dashboarding” to manage the entire commute program, without being pulled into daily operations.

Live operational visibility
Track vehicles, routes, delays, and incidents in real time across all shifts.
Actionable alerts, not just data
Get notified of disruptions as they happen, with the ability to respond instantly.
End-to-end rider and shift management
Onboard employees, assign shifts, and manage access—all from one dashboard.
Control over cost and experience
Deliver measurable transportation cost savings while maintaining a reliable, premium employee experience through configurable program controls.

Trip management dashboard displaying a list of ongoing trips with details such as vehicle and offer ID, shift time, driver name and contact, trip status (e.g., 'Yet to end trip', 'Trip delay', 'Due to rider(s)', 'Enroute'), visual trip progress indicators, and action buttons for each entry. Filters and search bar are available at the top, with navigation tabs for different trip stages.

Reliable trips for your teams, greater peace of mind for your business

Safety remains a core focus throughout the journey, from driver screening and pre-trip checks to active trip monitoring, and post-trip review processes. Together, these measures help support a more secure and dependable experience for employees, while giving organizations greater visibility across their transport program.

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Real-time monitoring

Trips are actively monitored to help identify and respond to issues as they arise, supporting a more consistent and dependable experience.

Immediate alerts to central command

Critical trip events can trigger alerts to a central support team, helping enable faster intervention and closer oversight when needed.

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No first pickup/last drop without an escort for women

For added security, women riders are not assigned as the first pickup or last drop unless an escort is present, in line with program safety protocols.

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Feedback loops integrated into the employee app

Employees can share trip feedback directly through the app, helping surface issues quickly and support continuous service improvement.

An employee transport program that supports your climate goals

Uber ETS helps organizations build more sustainable and responsible employee transport programs without compromising operational performance. With options to start with a 20% EV fleet mix, track emissions through the platform, and access data for better decision-making, teams can move toward ESG goals while supporting lower-emission and more inclusive mobility.