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Ride with confidence

The Uber experience was built with safety in mind. Through incident prevention tools and technology that keeps you connected, we’re dedicated to helping you move safely and focus on what matters most.

Always on the map

Every trip is tracked through the GPS and Uber has a dedicated team specially trained to support users on every issue.

Features to help keep you safe

Uber is constantly investing in new resources to improve safety, from sharing a trip with trusted contacts to a direct channel in the app to call the authorities in case of an emergency.

An inclusive community

Uber developed new standards and a community guidelines to provide an inclusive community where everyone feels welcome.

Every partner driver must undergo a background check, in accordance with the law, run by a specialized company before they can start driving in the platform. With ‘Real-Time Identification’, the app frequently asks drivers to share a selfie with Uber, which we match against their on-file identification to prevent account sharing.

Safety features are designed into the app. So you get home after a night out. So you can tell your loved ones where you are. And so you can call authorities for help, if something unexpected happens.*

CPF/National ID check

If a user wants to pay for his trips only in cash, he needs to type his National ID number (CPF) and date of birth to get access to the app. This information is matched with the federal government data to confirm the user's ID.

Real-time identification

Drivers are periodically asked to take a selfie, which we match against their on-file identification to help ensure that the right driver is behind the wheel.

Incident prevention technology

Uber has adopted a technology to identify risks based on real-time data of millions of trips taken through the app. The tool can block trips considered potentially risky, unless the user provides additional identification information.

Verify your ride

With your safety in mind, we’ve created a code verification feature to help you make sure you’re getting in the right car. You can use this feature for more peace of mind on all trips.

Inappropriate message detection

Messages sent thought the app that may be considered offensive or threaten the integrity of a person will be submitted to a process where the original account can be permanently disabling.

Anonymous calls

We use technology to help keep your phone number private, so neither drivers nor riders will see each other’s numbers when communicating through the Uber app.

Safety Center

Access Uber’s safety features all in one place in the app whenever you’re riding with us.

GPS tracking

All Uber rides are tracked by GPS from start to finish so there’s a record of your trip if something happens.

Share My Trip

Set up your Trusted Contacts and create reminders to share your trip status with friends and family in real time.

‘Call the police’ button

If you are in an emergency situation, you can call the police directly from the app. Your location and trip details will appear in the app so you can inform the authorities.

Route check

Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If we notice such events, we’ll check on you and offer tools to get help.

Bike lane alert

The app verifies the presence of cyclists before open the car door. Also, if you are on a trip that ends near a bike lane, the app sends you an alert at the end of the route.

24/7 incident support

Uber customer associates trained in incident response are available around the clock.

Insurance on every trip

Uber protects you on every trip with Chubb's insurance. The coverage includes medical expenses in case of an accident or, in more severe cases, permanent disability coverage, among other coverages that ensure your protection.

Audio recording

From now on, you can record the audio of a trip whenever you feel uncomfortable. The content is encrypted and can be sent to Uber through a security report and, if necessary, used for investigations or shared with authorities.

Women's safety

At Uber, safety is a priority and no harassment or violence will be tolerated, In order to contribute to the solution of complex issues like this, we have joined to institutions and started working on changing our technology and our service to preventing incidents.

Uber protects you on every trip with Chubb's insurance. The coverage includes medical expenses in case of an accident or, in more severe cases, permanent disability coverage, among other coverages that ensure your protection.

Matching the car model and license plate with the information in your app makes for a safer ride. Be certain that you get into the right car by following these steps:

Step 1

Before you hop into a car, check the app for your driver’s information.

Step 2

Match the driver, car model, and license plate number with the information in the app.

Step 3

Have your driver confirm your name before they go.

Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.

Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.

Listening to a Safety Advisory Board

Uber develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights, and road safety.

Partnering with public safety officials

Uber has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.

Supporting disaster-relief efforts

Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.

Driver safety

Drive when and where you want with confidence.

Our commitment to safety

You deserve to be able to move and earn safely.

*Alguns requisitos e funcionalidades variam de acordo com a região e podem não estar disponíveis.