The Uber experience was built with safety in mind. Through incident prevention tools and technology that keeps you connected, we’re dedicated to helping you move safely and focus on what matters most.
Every trip is tracked through the GPS and Uber has a dedicated team specially trained to support users on every issue.
Uber is constantly investing in new resources to improve safety, from sharing a trip with trusted contacts to a direct channel in the app to call the authorities in case of an emergency.
Uber developed new standards and a community guidelines to provide an inclusive community where everyone feels welcome.
Every partner driver must undergo a background check, in accordance with the law, run by a specialized company before they can start driving in the platform. With ‘Real-Time Identification’, the app frequently asks drivers to share a selfie with Uber, which we match against their on-file identification to prevent account sharing.
Safety features are designed into the app. So you get home after a night out. So you can tell your loved ones where you are. And so you can call authorities for help, if something unexpected happens.*
If you are in an emergency situation, you can call the police directly from the app. Your location and trip details will appear in the app so you can inform the authorities.
Our customer support team is specially trained to respond to urgent safety issues.
Set up your Trusted Contacts and create reminders to share your trip status with friends and family in real time.
Access Uber’s safety features all in one place in the app whenever you’re riding with us.
Your feedback matters. Low-rated trips are logged, and users and partner drivers may be removed.
All Uber rides are tracked by GPS from start to finish so there’s a record of your trip if something happens.
Uber protects you on every trip with Chubb's insurance. The coverage includes medical expenses in case of an accident or, in more severe cases, permanent disability coverage, among other coverages that ensure your protection.
Matching the car model and license plate with the information in your app makes for a safer ride. Be certain that you get into the right car by following these steps:
Before you hop into a car, check the app for your driver’s information.
Match the driver, car model, and license plate number with the information in the app.
Have your driver confirm your name before they go.
Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.
Uber develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights, and road safety.
Uber has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.
Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.
*Certain requirements and features vary by region and may be unavailable.