Ride with confidence
The Uber experience was built with safety in mind. Through incident prevention tools and technology that keeps you connected, we’re dedicated to helping you move safely and focus on what matters most.
Our Door-to-Door Safety Standard
Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.
Our Door-to-Door Safety Standard
New measures to help keep you safe and healthy.
In this together
All riders and drivers must wear a face cover or mask when using Uber.
Face Cover Check
We ask drivers to take a photo of themselves before they can begin driving, and our technology helps verify that they are wearing a face cover.
Health and safety supplies for drivers
We are working to provide drivers and delivery people with health and safety supplies like masks, disinfectants, and gloves to deliver food.
Expert-led guidance
We are working with the World Health Organization (WHO) to share safety tips and resources.
Ride Safety Feedback
You’ll now be able to leave feedback on health issues, such as a driver not wearing a face cover or a mask. This helps us improve and holds everyone accountable.
Designing a safer ride
Always on the map
Every trip is tracked through the GPS and Uber has a dedicated team specially trained to support users on every issue.
Features to help keep you safe
Uber is constantly investing in new resources to improve safety, from sharing a trip with trusted contacts to a direct channel in the app to call the authorities in case of an emergency.
An inclusive community
Uber developed new standards and a community guidelines to provide an inclusive community where everyone feels welcome.
Drivers must clear several screenings
Every partner driver must undergo a background check, in accordance with the law, run by a specialized company before they can start driving in the platform. With ‘Real-Time Identification’, the app frequently asks drivers to share a selfie with Uber, which we match against their on-file identification to prevent account sharing.
Peace of mind for where you're going
Safety features are designed into the app. So you get home after a night out. So you can tell your loved ones where you are. And so you can call authorities for help, if something unexpected happens.*
CPF/National ID check
If a user wants to pay for his trips only in cash, he needs to type his National ID number (CPF) and date of birth to get access to the app. This information is matched with the federal government data to confirm the user's ID.
Real-time identification
Drivers are periodically asked to take a selfie, which we match against their on-file identification to help ensure that the right driver is behind the wheel.
Safety evaluation
Uber has adopted a technology to identify risks based on real-time data of millions of trips taken through the app. The tool can block trips considered potentially risky, unless the user provides additional identification information.
Verify your ride
With your safety in mind, we’ve created a code verification feature to help you make sure you’re getting in the right car. You can use this feature for more peace of mind on all trips.
Inappropriate message detection
Messages sent thought the app that may be considered offensive or threaten the integrity of a person will be submitted to a process where the original account can be permanently disabling.
Anonymous calls
We use technology to help keep your phone number private, so neither drivers nor riders will see each other’s numbers when communicating through the Uber app.
Safety Center
Access Uber’s safety features all in one place in the app whenever you’re riding with us.
GPS tracking
All Uber rides are tracked by GPS from start to finish so there’s a record of your trip if something happens.
Share My Trip
Set up your Trusted Contacts and create reminders to share your trip status with friends and family in real time.
‘Call the police’ button
If you are in an emergency situation, you can call the police directly from the app. Your location and trip details will appear in the app so you can inform the authorities.
Route check
Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If we notice such events, we’ll check on you and offer tools to get help.
Bike lane alert
The app verifies the presence of cyclists before open the car door. Also, if you are on a trip that ends near a bike lane, the app sends you an alert at the end of the route.
24/7 incident support
Uber customer associates trained in incident response are available around the clock.
Insurance on every trip
Uber protects you on every trip with Chubb's insurance. The coverage includes medical expenses in case of an accident or, in more severe cases, permanent disability coverage, among other coverages that ensure your protection.
Audio recording
From now on, you can record the audio of a trip whenever you feel uncomfortable. The content is encrypted and can be sent to Uber through a security report and, if necessary, used for investigations or shared with authorities.
Women's safety
At Uber, safety is a priority and no harassment or violence will be tolerated, In order to contribute to the solution of complex issues like this, we have joined to institutions and started working on changing our technology and our service to preventing incidents.
Insurance on every trip
Uber protects you on every trip with Chubb's insurance. The coverage includes medical expenses in case of an accident or, in more severe cases, permanent disability coverage, among other coverages that ensure your protection.
Check your ride, every time you ride
Matching the car model and license plate with the information in your app makes for a safer ride. Be certain that you get into the right car by following these steps:
Step 1
Before you hop into a car, check the app for your driver’s information.
Step 2
Match the driver, car model, and license plate number with the information in the app.
Step 3
Have your driver confirm your name before they go.
Strengthening our community
Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
Safer journeys for everyone
Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.
Listening to a Safety Advisory Board
Uber develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights, and road safety.
Partnering with public safety officials
Uber has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.
Supporting disaster-relief efforts
Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.
More about safety
*Alguns requisitos e funcionalidades variam de acordo com a região e podem não estar disponíveis.
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