You deserve to be able to go wherever the opportunity is. Get there with support on the road and technology that helps protect you and those around you.
The app is built with technology to help you stay connected to your loved ones and our support team, so you can go even further.
Specially trained incident response teams are available 24 hours a day, seven days a week, and you can get in touch anytime right from the app or phone.
Through our joint efforts with cities and safety experts and by working together, we’re helping to create an inclusive community, where everyone feels welcome.
Safety is designed into the experience. So you feel comfortable driving at night. So you can tell loved ones where you’re going. And so you know you have someone to turn to if anything happens.*
If a user wants to pay for his trips only in cash, he needs to type his National ID number (CPF) and date of birth to get access to the app. This information is matched with the federal government data to confirm the user's ID.
Uber has adopted a technology to identify risks based on real-time data of millions of trips taken through the app. The tool can block trips considered potentially risky, unless the user provides additional identification information.
Messages sent thought the app that may be considered offensive or threaten the integrity of a person will be submitted to a process where the original account can be permanently disabling.
We use technology to help keep your phone number private, so neither drivers nor riders will see each other’s numbers when communicating through the Uber app.
All Uber rides are tracked from start to finish, so there’s a record of your trip if something happens.
Friends and family can follow your route and will know as soon as you arrive.
This feature provides an option to call the police directly in situations of risk or emergency. The app will display your current location when you push the button, so you can share it with the local authorities who are responsible for the 190 number.
Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If we notice such events, we’ll check on you and offer tools to get help.
Uber customer associates trained in incident response are available around the clock.
Your feedback matters. Low-rated trips are logged, and users may be removed to protect the Uber community.
Our Community Guidelines help riders and drivers enjoy a safe and comfortable ride. Any person who doesn’t follow the guidelines may be at risk of being removed from the platform for the safety of the entire Uber community.
*Certain requirements and features vary by region and may be unavailable.
¹ This feature is in the process of rolling out and is currently only available in select markets.