Uber has your back with star ratings

The Uber platform features a 2-way rating system: drivers and riders give each other ratings based on their trip experience.

After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won’t see individual ratings tied to a particular trip or person.

Your driver rating is an average of the last 500 ratings from your riders.

We understand that there are things out of your control that may affect your rating. To protect your rating against overly negative or biased riders, we check whether the ratings a particular rider leaves are consistently low and remove these from your rating calculation.

Ratings with feedback that are beyond your control are also excluded. The list includes:

You can see your ratings, feedback, and compliments in your Driver app. Tap the menu icon in the upper left corner, then your profile photo, and then tap the average rating under your name for details.

Learn more about ratings.