Your delivery rating from merchants and customers, explained

Your rating can help you understand what your customers think of you.

Your overall rating comes from your last 100 ratings from staff at merchants and customers. They can rate you with a thumbs up or a thumbs down. You might also receive feedback from merchants and customers that you might find helpful.

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How to check your ratings in the Uber Driver app

Merchant staff and customers have the option to leave you feedback, too. If someone gives you a thumbs down, the app may ask that person for a bit more feedback about why that rating was chosen.

The app adds the ratings you get into an average that’s displayed to your customers during a trip.

You can see your average satisfaction rating in the app. Tap your profile picture in the menu, then tap the rating under your name for details.

如果您收到低评分

From time to time, you may encounter someone who gives you a low rating for something that was beyond your control. Don’t worry. One low rating won’t have a significant impact on your overall average. If you’re consistently rated poorly, check out Uber resources, including tips from other Delivery People.

Tips for earning a higher rating

These tips and recommendations from top Delivery People can help you keep a great rating:

Read pickup instructions
Top Delivery People recommend always double checking for pickup instructions before you arrive at a merchant to help you save time. Pickup instructions are intended to make the pickup as smooth as possible.
Read drop off instructions
Reading drop off instructions before you arrive at the drop off location can help you save time, as customers provide these instructions to make the drop off as smooth as possible.

If you don’t feel safe delivering to the customer’s door, try to give them a call to let them know where they can meet you.
带上手机
We recommend bringing your phone into the pick up location so that the merchant can quickly verify your order.
Be respectful of staff
Merchants and customers tell us that Delivery People need to be mindful of how their words and actions might affect someone.

A merchant can be a stressful environment and everyone has a role to play, so being respectful to staff can help you build a better relationship. Remember, you could be delivering for this merchant again.
Be friendly towards the customer
Top Delivery People recommend engaging with customers to improve the delivery experience. Customers tell us that a simple “hello” or “have a nice day” can have a big impact.
Handle food with care
Customers tell us that they give poor ratings when they receive an order which has been opened, damaged or has items missing.

Remember to handle food carefully for example, pizzas should be flat and drinks should be secured.
Start trip quickly
Merchants and customers prefer it if you start the trip right after you’ve picked up the order.

This will provide a better experience for customers because they can track the order in the app and see how close you are with the delivery.
Efficient route
Top Delivery People always try to take the most efficient route to get to the customer as taking an inefficient route can lead to cold food.

常见问题

我为何还没有评分？
如果您刚开始送餐，在收到餐厅或顾客提供的至少 10 次评分后，就能查看评分。
刚开始送餐时，我的平均评分波动很大，为什么？
在刚开始送餐的前几次行程期间，您的平均评分会发生变化，这是正常现象。这是因为可用于统计平均评分的行程数量较少。随着您完成的已评分行程次数增多，总体评分会基于最近的 100 次已评分行程计算得出，因此会逐渐平稳。
如何提高评分？
Positive feedback from merchants and customers can improve your rating with each trip.
已取消或未接受的订单会影响我的评分吗？
不会，针对任何已取消或未接受的派送行程，您不会收到评分。