Delivery tips

To help you deliver orders safely and maintain order quality, we recommend using an insulated delivery bag. Not only do insulated delivery bags help with carrying items safely, they also help keep food or grocery items at their intended temperature.

We recommend an insulated, sealable (with zip or similar) bag that is washable and large enough to carry an 18” pizza box. You can purchase an Uber Eats delivery bag here. For delivery workers delivering on a bicycle or motorbike, you receive a delivery bag for free when you sign up.

We hear from most merchants that they would like you to bring your insulated bag in-store to show that you’re going to deliver the order with care. However, some may prefer you leave it in your vehicle if there is not much room in the store, so be sure to check the pickup notes.

When handling heavy items, bend your knees, keep your back straight and lift with your legs, not your back. Keep the item close to your body and use a trolley when possible to avoid strain. If you're on a bike, make sure your delivery bag is secure and the straps are in good shape. If an order feels too heavy to carry safely, you can cancel it in the app by selecting 'Oversized Item' as the reason.

Some restaurants may request specific handling, like separating halal and non-halal food. Pay attention to these notes to ensure food safety and regulatory compliance.

Ensure that orders are kept upright and that any loose drinks are stored in a cup holder or tray to avoid spills.

Delivering pizza? Follow these quick tips to keep it fresh and looking great:

• Handle with care – keep the box level to avoid shifting.
• Use the correct placement – place pizzas horizontally, if using an Uber Eats delivery bag simply unzip the second front zipper to expand the bag.
• Never store pizzas vertically – yhis can cause toppings to slide and ruin the presentation.

Top delivery people make sure customers never receive an order which has been opened, damaged or has items missing. If any damage occurs during transit, let the customer know when completing the delivery or reach out to Uber Support for guidance.

The Uber Eats app shows customers an estimated arrival time based on how long it is expected to take for you to pick up and deliver the order, including any stops along the way for batched orders. If you are experiencing any delays, like merchant wait time, you can reach out to the customer to keep them updated. When dropping off the order, the customer will also get a notification as you approach, so they’re likely to be ready when you arrive.

Customers select a drop-off preference like 'meet at door' or 'leave at door' which is shown in the Uber Driver app. They may also provide more detailed delivery instructions for things like gate codes, apartment numbers or other notes to help guide you. Try to honour the customer’s delivery preferences. If you can't reach the door (e.g. due to a locked gate), contact the customer to arrange kerbside pickup.

A warm greeting and friendly hand-off goes a long way. Positive interactions often lead to higher ratings and customer satisfaction.

Repeated delivery issues may be flagged as suspicious activity under our Community Guidelines. This can lead to permanent deactivation of your account.