Delivering using the Uber Eats app
Here’s some information about how the Uber Driver app can help make deliveries successful.
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In this video, you’ll learn about:
- How to know where to meet the customer
- What to do if you need any help during drop-off
Spotlight on pickups
When you’re ready to deliver, you can go online in the Uber Driver app. The Uber Driver app will surface available delivery requests near you. You can tap to accept.
The merchant will be expecting you, but you can let the staff know you're there to pick up an order from the Uber Eats app. Delivery People have told us they match the name and the order number in the Uber Driver app with the order to confirm they have the right one before leaving the merchant.
How to deliver
Here's how it works:
1. Go online and receive an order to pick up near you.
2. Tap to accept.
3. When you arrive at the merchant, let the staff know you're there to pick up an order through Uber Eats.
4. Before you leave, match the name and the order number in the Uber Driver app to confirm that you have the right order.
5. Travel to drop-off point to deliver the order.
Locating the customer
If you’re unable to find the customer when delivering, you can call or message them in the Uber Driver app. If they don’t answer, you can tap the banner that appears to indicate that they didn’t answer. This will send them a notification.
If they don’t contact you quickly, you can follow the prompts to end the delivery.
A high number of canceled deliveries may indicate fraudulent activity in violation of our Community Guidelines and the Platform Access Agreement.
1. Calling the consumer
If you can’t find the customer at the drop-off location, you can give them a call by tapping the phone icon next to the delivery information in the Uber Driver app.
2. Activating the countdown
If the customer doesn’t answer your call, you can tap the notification that appears in the Uber Driver app to indicate that they didn’t answer. This will send them a notification that you called. Once they receive the notification, a timer will begin.
3. Ending the delivery
If the customer doesn’t contact you by the time the countdown runs out, you can follow the prompts to end the delivery. You’ll still get paid, and it won’t affect your cancellation rating.
How to use the Uber Driver app for pick-ups
Waiting at the restaurant
Restaurants sometimes take longer than usual to prepare the food. You can tap the order details and report that the order is Not ready.
Getting delivery details in the Uber Driver app
Once you arrive at the delivery location, the Uber Driver app will give you details that the customer has provided, such as intercom and floor numbers that will help you locate them.
Phone service
The Uber Driver app will work best in areas of your city where drivers and customers have cell service.
Incorrect delivery addresses
If a customer contacts you with a different address than the one they entered in the Uber Driver app, you’re free to accept or decline the request. If you can and want to deliver the order to the new address, you can call our Support team for assistance. Otherwise, if you decline to deliver to the new address, you can dispose of the order.
Frequently asked questions
- Any suggestions for how to transport an order?
An insulated bag can make for a better customer experience, according to delivery people, but it isn’t required unless you’re delivering in a location where it’s required by law.
Deliver your way in the app
Deliver your way in the app
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region or city. It is subject to change and may be updated without notice.
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