Airport regulations
Per ROC regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that drivers may incur.
- When on airport property, the Uber driver app must be open at all times (driver-partners must not go offline until exiting the airport area).
- We’ve instituted a special first-in-first-out (FIFO) system at ROC. The FIFO system only works within the designated waiting area—400 Airport Way past the Smart Phone Lot. Drivers waiting elsewhere will not receive trip requests through the Uber driver app.
- You may be asked to show your waybill to airport personnel. To access it, tap the “info” button that appears in your app.
- Pickups and dropoffs may only occur at the designated Rideshare areas. Drivers are not permitted to stop at any other terminal curbs.
- Drivers must display the Uber logo / trade dress when operating at the airport.
Read the full list of rules and regulations available here.
Pickups at the airport
It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Waiting for requests
At ROC, Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area. Based on the operating agreement with ROC, the waiting area is located at 400 Airport Way past the Smart Phone Lot (see map below). Once you’re in the waiting area, you will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.
Important things to know about FIFO queues:
- Proximity to the terminal within the FIFO zone does not create an advantage for driver-partners or move you closer to the top of the queue.
- If there are no driver-partners in the FIFO zone, trip requests will go to Uber driver-partners in the area - outside of the FIFO zone - based on proximity and other factors.
You can lose your place in line if:
- You go offline on your Uber driver app
- You drive outside the FIFO zone
- You do not accept multiple incoming trip requests in a row
- You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
Picking up your rider
Once you accept a trip request, the pickup location at ROC is located on the Lower Level near the B Entry sign (see map below).
Dropoffs at the airport
Based on the operating agreement with ROC, riders can be dropped off at their desired door on the Upper Departures Level. If you would like to receive a trip request after dropping off a rider, you’ll need to keep the Uber driver app on to maintain your place in the FIFO queue.
Staging information
Uber partners may wait for ride requests at the Rideshare Waiting Area. You will not receive an airport request outside of this lot.
Based on the operating agreement with ROC, the waiting area is located at 400 Airport Way past the Smart Phone Lot.
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