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Information for driver-partners

Instrucciones para socios de la App

When driving at BOI, Learn how to receive these trip requests and get in on the action.

Consejos profesionales

Consejos profesionales

  • Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
  • Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect driver-partners to follow the instructions of the airport staff.
Puntos de partida en el aeropuerto

Cómo iniciar viajes

It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.

Waiting for requests

Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a “FIFO zone”. You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.

The waiting area covers areas around the airport as shown in the map below. Waiting on airport property is discouraged by Airport Management.

Some things to know about FIFO queues:

  • Proximity to the terminal within the FIFO zone does not create an advantage for driver-partners or move you closer to the top of the queue.
  • If there are no driver-partners in the FIFO zone, trip requests will go to Uber driver-partners in the area - outside of the FIFO zone - based on proximity and other factors.
  • You can lose your place in line if:
    • You go offline on your Uber driver app
    • You drive outside the FIFO zone
    • You do not accept multiple incoming trip requests in a row
    • You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)

Picking up your rider

Once you accept a trip request, meet your rider curbside outside of baggage claim.

Cómo finalizar viajes

Dropoffs at the airport

Uber is a reliable option for travelers heading to the airport.

Riders can be dropped off at curbside outside the airport terminal. If you’d like to receive a trip request afterward, you’ll need to keep the Uber driver app on to maintain your place in the FIFO queue.

Recargos de aeropuerto

Riders fees

Rideshare drivers

This airport charges a $3.15 fee for all TNC pickups and drop-offs. This fee is in addition to the $1.55 booking fee and is charged directly to the rider. Uber coordinates repayment of this fee directly to the airport.

To learn more about these fees and regulations, please reference Port Ordinance 4255 as adopted by the Board of Port Commissioners.

Commercial drivers

Commercial drivers using UberBLACK and UberSUV maintain their own airport permits. Because of this, there is no surcharge added to these premium trips.

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