When driving at STL, Learn how to receive these trip requests and get in on the action.
Per airport regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.
It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Waiting for requests
Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a “FIFO zone”. You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.
Based on the operating agreement with the airport, the waiting area is located near Lot C, across from Dollar Rent A Car on Cypress Road. The FIFO area also extends to some nearby neighborhoods (see map below).
Some things to know about FIFO queues:
Picking up your rider
Once you accept a trip request, you can pick up your rider curbside at Terminal 1 or Terminal 2 as designated in the app.
Terminal 1 pickups will take place at the Upper Level (Departing Flights Drive). The exact location is the far west end of the drive, just west of Entry 6.
Terminal 2 pickups will be relocated to the Lower Level (Arriving Flights Drive). The exact location is the far west end of the drive, just west of Entry 15.
Uber is a reliable option for travelers heading to the airport.
Based on the operating agreement with the airport, riders can be dropped off curbside at the terminal. If you’d like to receive a trip request afterward, you’ll need to keep the Uber Driver app on to maintain your place in the FIFO queue.
On September 25, 2018, we introduced Rematch, a new feature that may help you get requests faster at the airport. With Rematch, when you drop off a rider at the airport, you may receive a new request quickly instead of having to wait in the airport FIFO (first-in, first out) queue. If you don’t receive a request within a few moments, this means there are no Rematch trips available and you should go to the FIFO area if you’d like to wait for another request.