All Greenlight locations will be closed December 25th and January 1.
24 hour support available at help.uber.com
When driving at SNA, Learn how to receive these trip requests and get in on the action.
Per airport regulations, drivers must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that drivers may incur.
It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Waiting for requests
Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a "FIFO zone." You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.
The designated FIFO zone for airport pickup requests is inside the area bordered by MacArthur Blvd, I-405, Von Karman Ave, and Route 73.
Some things to know about FIFO queues:
Picking up your rider
Once you accept an UberX, UberXL, or Select trip request, head to the Departures Level. The pickup locations at the airport are located on Level 3 of each terminal’s designated parking structure. You can meet riders at:
To pick up riders at their terminal’s designated parking structure:
We recommend calling your rider to confirm their location to make it easier for you to find each other. Black and Black SUV pickups are curbside on the Arrivals Level.
Uber is a reliable option for travelers heading to the airport.
Based on the operating agreement with the airport, riders can be dropped off at the Departures Level. If you’d like to receive a trip request afterwards, you’ll need to keep the Uber Driver app on to maintain your place in the FIFO queue.
We've also launched the Re-Match feature at this airport. To qualify for Re-Match, drivers must first complete a dropoff at the airport. Re-Match then allows any driver who just completed an airport dropoff to temporarily receive a pickup request without having to go to the waiting area.
Once you drop off at the airport, if you wish, you can head toward the waiting area to wait in the FIFO queue for an airport request. Upon navigation to the waiting area, you may receive a Re-Match request within a 30-second window.
Airport regulations prohibit loitering in the terminal area, so idling at the curb may result in a citation from airport authorities.
Based on the operating agreement with SNA, the waiting area is located in the area bordered by MacArthur Blvd, I-405, Von Karman Ave, and Route 73 (see map).
1. Getting your car ready
Air travelers can have lots of luggage with them, so you may need to free up trunk space to fit it all in.
2. Helping with luggage
It may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.
3. Identifying your riders
Asking your riders for their names before starting a trip can ensure that you’ve picked up the right person out of the crowd.
4. Checking the arrivals schedule
Checking the arrivals schedule at John Wayne Airport can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest. See SNA ARRIVALS SCHEDULE.
5. Making music optional
While tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience!