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Eugene (EUG) Airport

Instructions for drivers

Riders at EUG can request Uber when leaving the airport. Learn how to receive these trip requests and cash in on the action.

Rules and regulations

EUG rules and regulations for driver-partners

Per EUG rules and regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.

  • When on airport property, the Uber Driver app must be open at all times (driver-partners must not go Offline until exiting the airport area).
  • The Uber sticker (trade dress) must always be displayed on the vehicle’s windshield. Driver-partners can request this Uber sticker here.
  • There is a special queue system at the Eugene Airport. The system only works within the designated area and driver-partners waiting elsewhere will not receive trip requests through the Uber driver app.
  • While in the designated waiting area waiting for requests, drivers must remain in their vehicle.
  • The restrooms located in Atlantic Aviation's parking lot are not open to Uber driver-partners.

Pro tips

  • Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
  • Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect driver-partners to follow the instructions of the airport staff.
Pickups at EUG

How pickup requests work

It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.

Waiting for requests

At EUG, Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a “FIFO zone”. You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.

Based on the operating agreement with EUG, the waiting area is located on Grumman Drive (see map below).

Some things to know about FIFO queues:

  • Proximity to the terminal within the FIFO zone does not create an advantage for driver-partners or move you closer to the top of the queue.
  • If there are no driver-partners in the FIFO zone, trip requests will go to Uber driver-partners in the area - outside of the FIFO zone - based on proximity and other factors.
  • You can lose your place in line if:
    • You go offline on your Uber driver app
    • You drive outside the FIFO zone
    • You do not accept multiple incoming trip requests in a row
    • You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)

Picking up your rider

Once you accept a trip request, the pickup location at EUG is located on left lane of Douglas Drive. Please utilize one of the first 3 spaces when waiting for your rider. (See image below.)

Rides to EUG

How drop-off requests work

Uber is a reliable option for travelers heading to the airport.

Based on the operating agreement with EUG, riders can be dropped off curbside in front of the terminal. If you’d like to receive a trip request afterwards, you’ll need to keep the Uber driver app on to maintain your place in the FIFO queue.

Uber staging lot at EUG

Where to wait for requests

Uber partners may wait for ride requests at the designated staging lot on Grumman Drive only. You will not receive an airport request outside of this lot. Waiting outside of this lot may result in a citation.

See larger image

Map Data subject to copyright: https://www.uber.com/legal/other/data-providers/

Designated pickup area at EUG

Picking up your rider

Once you accept a trip request, the pickup location at EUG is located on left lane of Douglas Drive. Please utilize one of the first 3 spaces when waiting for your rider.

See larger image

Map Data subject to copyright: https://www.uber.com/legal/other/data-providers/

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