Per DTW airport regulations, driver-partners must adhere to the terms below. Failure to do so may result in the restriction of access to airport trips.
It is easy to receive trip requests from riders leaving the Detroit airport. However, these trips work a little differently than other requests.
Waiting for requests
Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a “FIFO zone”. You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.
The FIFO Zone at DTW is located on DTW Airport property and is marked "Rideshare Hold Lot." The lot can be accessed via Goddard Rd and 94 Service Dr (see map below in the section titled Airport waiting lot maps). DO NOT wait in the Ground Transportation Center for pickups.
Some things to know about FIFO queues:
Picking up your rider
Once you accept a trip request, the pickup location at the airport is located inside the Ground Transportation Center (see map below).
Uber is a reliable option for travelers heading to the airport.
Based on the operating agreement with the airport, riders can be dropped off at Departures. If you’d like to receive a trip request afterward, you’ll need to keep the Uber driver app on to maintain your place in the FIFO queue.
1. Getting your car ready: air travelers can have lots of luggage with them, so you may need to free up trunk space to fit it all in.
2. Helping with luggage: it may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.
3. Identifying your riders: asking your riders for their names before starting a trip can ensure that you’ve picked up the right person out of the crowd.
4. Checking the arrivals schedule: checking the arrivals schedule at DTW can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest.
5. Making music optional: while tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience!