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Information for drivers

DFW International Airport (DFW)

Learn how to receive trip requests while driving at DFW.

Airport regulations for drivers

Per airport regulations, drivers must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Uber will not pay for any citations that drivers may incur.

  • When on airport property, the Driver app must be open at all times (drivers must not go offline until exiting the airport area).
  • There is a vehicle queuing system at Dallas-Fort Worth International Airport. This system only works within the designated waiting area and drivers waiting elsewhere will not receive trip requests through the Driver app.
    • Drivers are required to wait for trip requests in the Terminal A infield waiting lot

Airport tips

  • Driver cancelations: Trip cancelations can take away from the experience that both riders and drivers expect. Drivers who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Driver app.
  • Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect drivers to follow the instructions of the airport staff.

Obtaining your permit for DFW Airport

Visit DFW's Ground Transportation Office

You can take your vehicle to the office at DFW Airport (2444 East 30th St).

Complete the permit application

You can fill out the appropriate form to provide your personal and vehicle details.

Show your Driver app

You can show the Ground Transportation representative your Driver app. The DFW Airport permit is free and should be placed on your vehicle windshield.

How to receive airport trip requests

You can receive trip requests from riders leaving the DFW airport. However, these trips work a little differently than other requests.

Waiting for requests

The Uber app uses a queue. This means that, in order to receive a trip request, you can enter a designated waiting area. You should then be placed in a virtual queue where drivers will be able to receive a trip request.

Based on the operating agreement with the airport, the waiting area is located at the Terminal A staging area (see map below).

Some things you may want to know about the queues:

  • Proximity to the terminal within the waiting area does not create an advantage for drivers or move you closer to the top of the queue.
  • If there are no drivers in the waiting area, trip requests will go to drivers in the area based on proximity and other factors.
  • You can lose your place in line if:
    • You go offline on your Driver app
    • You drive outside the waiting area
    • You do not accept multiple incoming trip requests in a row
    • You cancel multiple rides (if the rider cancels, you will remain in the queue)

Picking up your rider

Once you accept a trip request, you can check your app for the terminal and pickup location (see map below).

Pre-Match feature

In addition to regular requests, there is also a Pre-Match feature at the airport. Pre-Match will prompt drivers in the staging lot to begin heading toward the airport terminal a few minutes before an anticipated ride request. That way, drivers can get as close as possible to the terminal before receiving a pickup request, which can minimize idle time.

How dropoff requests work

Dropoffs at the airport

Requesting a trip using the Uber app is an option for travelers heading to the airport.

Based on the operating agreement with the airport, riders can be dropped off at the departures area of any terminal. If you’d like to receive a trip request afterward, you can keep the Driver app on to maintain your place in the queue.

Rematch

Rematch is a feature that may help you get requests faster at the airport. With Rematch, when you drop off a rider at the airport, you may receive a new request quickly instead of having to wait in the airport queue. If you don’t receive a request within a few moments, this means there may not be any Rematch trips available and you can go to the waiting area if you’d like to wait for another request. Airport regulations prohibit loitering in the terminal area. Idling at the curb may result in a citation from airport authorities.

DFW pickups maps

Uber Staging Lot is located in Terminal A

Metroplex toll reimbursements

Your app will reimburse you for most DFW tolls when you have a TollTag. Drive with ease knowing your toll reimbursement is on the way.

How it works

With a TollTag, you'll automatically be reimbursed for most tolls in the Metroplex, excluding dynamically priced TEXpress tolls. You can compare your toll receipts with your weekly earnings statements, just in case a toll combination is missed. If you see a missed toll, you can contact our support team for assistance.*

*You can review your toll receipts with each weekly earnings statement. Missed tolls more than 10 days old cannot be reimbursed.

Choosing TollTag

Tolls are reimbursed at the NTTA TollTag price. If you’re using a different payment type, you can switch to TollTag. If you’d like to learn more and compare toll rates in DFW, you can visit NTTA.com.

Dynamic toll pricing

The Driver app has been designed to capture most DFW tolls, excluding dynamically priced TEXpress tolls. You can compare your toll receipts with your weekly earnings statements to see which dynamic tolls need to be submitted for reimbursement. For dynamic toll reimbursements, you can tap Help > Trips and Fare Review > My Toll or Parking Fee Wasn’t Included in My Fare in your app.

Airport tips

1. Getting your car ready

Riders at the airport will often have luggage with them. Checking to see how much room you have in your vehicle’s trunk can help make pickups faster and smoother.

2. Helping with luggage

The airport is a busy place, so riders may really appreciate it if you help them get their luggage in and out of your vehicle.

3. Checking the arrival schedule

You can always check DFW Airport's arrival schedule to see when flights will be landing and the airport will be busiest.

4. Checking the arrivals schedule

Checking the arrivals schedule at DFW can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest. See DFW arrivals schedule.

5. Making music optional

While tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience.

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