Hurricane Irma made landfall on Sunday, September 10 and traveled up the coast in the ensuing days. Our hearts and thoughts are with those affected by the storm.

With mandatory evacuations currently taking place, we strongly advise our riders and driver-partners to make safety a priority as the storm approaches. We encourage all to monitor local weather updates, adhere to state and local emergency procedures, and stay off the roads during extreme inclement weather.

We are in contact with local authorities and actively monitoring the situation. Please stay tuned for safety and operational updates on the Uber app—we will be sending notifications via in-app messages.


See below for details on Rides and/or UberEATS operations, as well as details on free rides in your area, and continue to check back for the latest. Click into each city to see specific areas of that city where operations are suspended. For details on relief efforts, click here.

• Florida Keys

  Rides service resumed in the Florida Keys service area as of 3:30pm Monday, September 18. 

• Miami & South Florida

  Rides service resumed in the South Florida service area as of 8pm Monday, September 11. Rides service fully resumed in Miami Beach at 12am Friday, September 15.

  UberEATS service resumed in Miami with limited service as of 11:30am Wednesday, September 13.

• Orlando

  Rides service resumed in the Orlando service area as of 6pm Monday, September 11.

  UberEATS service resumed in Orlando with limited service as of 6:30pm Tuesday, September 12. 

• Tampa Bay

  Rides service resumed in the Tampa Bay service area as of 2pm Monday, September 11. 

  In the aftermath of Hurricane Irma, we’re here to help Florida residents get around safely. If you need to get to or from a Hillsborough County shelter or hospital, your ride is on us (up to $25).* 
  
  How to redeem your free ride:
  • Tap ‘Payment’ in your app menu
  • Scroll down to Promotions
  • Tap Add Promo Code/Gift Code
  • Enter code TBSHELTER, then tap Add

  *5 free rides per account. 

  UberEATS service resumed in Tampa Bay with limited service as of 6:30pm Tuesday, September 12.

• Jacksonville

  Rides service resumed in the Jacksonville service area as of 1:30pm Tuesday, September 12. 

  In the aftermath of Hurricane Irma, we’re here to help Florida residents get around safely. If you need to get to or from a Jacksonville-area shelter, your ride is on us (up to $25).*

  How to redeem your free ride:
  • Tap ‘Payment’ in your app menu
  • Scroll down to Promotions
  • Tap Add Promo Code/Gift Code
  • Enter code JAXSHELTER, then tap Add

  *5 free rides per account.

• Central Atlantic Coast

  Rides service resumed in the Central Atlantic Coast service area as of 10:30am Wednesday, September 13. 

• Fort Myers and Naples

  Rides service resumed in the Fort Myers and Naples service area as of 3pm Tuesday, September 12.

  In the aftermath of Hurricane Irma, we’re here to help Florida residents get around safely. If you need to get to or from a Collier, Hendry, or Lee County shelter, your ride is on us (up to $25).*

  How to redeem your free ride:
  • Tap ‘Payment’ in your app menu
  • Scroll down to Promotions
  • Tap Add Promo Code/Gift Code
  • Enter code FMNSHELTER, then tap Add

  *5 free rides per account. 

• Gainesville

  Rides service resumed in the entire Gainesville service area as of 4pm Tuesday, September 12. 

  UberEATS service resumed in Gainesville with limited service as of 12pm Wednesday, September 13.

• Tallahassee

  Rides service resumed in the Tallahassee service area as of 4:30pm Tuesday, September 12.

  UberEATS service resumed in Tallahassee with limited service as of 12pm Wednesday, September 13.

• Southwest Florida

  Rides service resumed in the Sarasota service area as of 2:30pm Tuesday, September 12. 

  In the aftermath of Hurricane Irma, we’re here to help Florida residents get around safely. If you need to get to or from a Charlotte, Hardee, DeSoto, Sarasota, or Manatee County shelter, your ride is on us (up to $25).*

  How to redeem your free ride:
  • Tap ‘Payment’ in your app menu
  • Scroll down to Promotions
  • Tap Add Promo Code/Gift Code
  • Enter code SARSHELTER, then tap Add

  *5 free rides per account.

• Coastal GA

  Rides service resumed in the Coastal Georgia service area as of 10pm Monday, September 11. 

• Savannah & Hilton Head

  Rides service resumed in the Savannah-Hilton Head service area as of 2:30pm Tuesday, September 12. 

• Ocala

  Rides service resumed in the Ocala service area as of 5pm Tuesday, September 12. 

• Charleston

  Rides service resumed in the Charleston service area as of 12:30pm Tuesday, September 12. 

• Atlanta

  Rides service resumed in the Atlanta service area as of 12am Tuesday, September 12. 

  UberEATS service resumed in Atlanta as of 10am Tuesday, September 12.