Getting started with Uber

When you first sign up with Uber, you’ll need to add your mobile phone number. In return, you’ll receive a text message with a mobile verification code. Type the code into your app when prompted.

FAQ

• What should I do if I can’t update my mobile number or email address?

  If you receive an error message because your information is already registered, please fill out this form.

• I’m not receiving mobile verification texts. What are my next steps?

  If you’re not receiving a verification SMS, please share your mobile number here. We’ll make sure your account is set up correctly.

Payment issues

Adding and selecting a preferred payment method, like a credit card or PayPal, will allow you to request a ride. Your selected payment method is charged at the end of the ride.

How to add a payment method

1. Select Payment from your main app menu.
2. Tap Add Payment Method.
3. Enter your card number, expiration date, CVV number, and billing zip or postal code, then tap Save.
   • Add a payment method by scanning a card, manually entering card information, or adding an alternative payment type.
   • To scan a credit or debit card, tap the camera icon. Your phone may ask permission for the Uber app to use the camera. Center your card in your phone’s screen so that all 4 corners flash green, then hit Save.

Don’t have the app?

Still have questions?

Our support team is here to help 24/7