Work in the capital city of the Philippines, just a couple of hours away from beautiful beaches and mountains, alongside creative and hardworking people who are keen on delivering excellent customer support. Help us work towards continued support excellence through innovation and process improvement for our partners’ most persistent issues.
The APAC Central team is a group of diverse individuals working toward a common goal of aligning and optimizing core processes and programs across APAC to ensure best customer/agent experience. The team provides thought leadership, governance, and best practice sharing for the regions and represents APAC on global initiatives.
The APAC Center of Excellence (COE) Planning & Execution Group bridges the COE sites together, enables shared direction and collaboration, and acts as a change agent to foster best practices within the organization. The team provides program management, organizational excellence & improvement, migrations and intake management, and executive comms & reporting services across all APAC COE.
The Manila Center of Excellence (COE) provides premier customer support for our community of riders and driver-partners around the globe. It provides world-class interactions and operations support to different regions such as APAC and the US. We have several portfolios that deal with Urgent and Critical Support as well as unparalleled assistance to Uber Employees through HR Shared Services.
Our Support Teams here at Manila Center of Excellence work closely with the Operations team to provide amazing support that establishes trust for riders and driver-partners as assisting them is a core feature of our product experience. We ensure that these teams are able to continuously provide world-class support to everyone involved in the Uber experience.