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Help keep one another safe

Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age, and more.

Account sharing

Account sharing is not allowed. To use any Uber app, you need to register and maintain an active account. Don’t let another person use your account, and never share your login information with anyone else.

  • Protect your account. Don’t let someone else access your account. Requesting a ride or delivery for another person who meets our age requirement is permitted and not a violation of Uber’s Community Guidelines.

  • Protect your account. Never let someone else accept requests through the Uber apps using your account.

  • Protect your account. Never let someone else rent a scooter or bike using your account.

People under the age of 18

You must be 18 years or older to have a rider, Uber Eats user, or JUMP user account. Account holders can’t request a ride or delivery for someone under the age of 18 who will not be accompanied by either the account holder or another adult during the ride or when collecting the delivery. Account holders also can’t rent a bike or scooter to be used by someone under the age of 18.

  • If you notice at pickup or delivery that your rider or Uber Eats user looks under 18, you can decline the trip or delivery and report it to Uber. Note that refusing or canceling trips on this basis will not impact your driver or delivery partner rating. It’s also a good idea to let your rider or Uber Eats user know why you can’t accept the trip or complete the delivery, so they’re not left wondering what happened.

  • Adults are not permitted to request a ride for someone under the age of 18 or allow them to ride alone.

  • People under the age of 18 are not allowed to use an adult’s Uber Eats account to request deliveries. This age limitation applies unless our local guidelines, terms, or other policies say otherwise.

  • People under the age of 18 aren’t allowed to rent a bike or scooter using the Uber app. This age limitation applies unless our local guidelines, terms, or other policies say otherwise.

Extra passengers and packages

When driving with Uber, no one other than the requesting rider and the rider's guests are permitted in the vehicle. When delivering with Uber Eats using a car, there should not be any riders in the car at the same time as the order to be delivered. When riding with Uber, the account holder is responsible for the behavior of their entire party. If you request a ride or a delivery or rent a bike or scooter for another adult, you’re held responsible for their behavior during their trip or delivery.

In addition, remember the Uber app is not intended to be used as a delivery service. Drivers have the right not to accept a ride, or to cancel the ride request, if the same was requested by a rider with the purposes of delivering an item and/or package. If you choose to use the Uber Apps for the purpose of package and/or item delivery, you are solely responsible and liable for whatever happens to the package(s) and/or item(s). Uber does not have insurance covering such packages and/or items.

Vehicle information

For an easy pickup or delivery, the Uber apps give riders and Uber Eats users identifying information about drivers and delivery partners and their vehicles, including their license plate number, vehicle make and model, profile picture, and name.

  • So that Uber can provide accurate information, let us know if there are any updates to your documentation or when any of it become invalid, like a driver’s license that's about to expire.

  • Always check your ride or delivery against the information provided in the app. Riders shouldn’t get into a car with a driver who doesn’t have the correct identifying information.

Seat belts

Seat belt use can be the most effective way to save lives and reduce injuries related to car crashes. Every driver, delivery partner using a vehicle, and rider—including those in the back seat—should always buckle up. Riders should request a vehicle that has enough seat belts for everyone in their party, and drivers can decline a ride if there are not enough seat belts for every passenger in their vehicle.

Helmets for bikes, motorcycles, and scooters

For your safety, when riding a bike, motorcycle, or scooter, find a helmet that fits well. Helmets can help protect you when worn according to the manufacturer’s instructions: low on your forehead and snug under your chin.

Use of cameras or other video or audio recording devices

Anyone using the Uber apps may choose to record all or part of a trip or delivery to the extent permitted by applicable laws, including to document an issue that they may wish to report to Uber or a relevant authority. Applicable laws or regulations may require any individual using recording equipment to notify and/or obtain consent of anyone being recorded. Please check local regulations in your city to determine if these apply.

Broadcasting a person’s image, audio, or video recording is not allowed.

Be alert

Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road, being well rested, and watching for situations that may require quick action. We review reports of potentially unsafe driving behavior and take action accordingly.

Proper maintenance and upkeep

Drivers and delivery partners are expected to maintain their vehicles with brakes, seat belts, and tires in good operating condition, according to industry safety and maintenance standards, and to monitor for and repair any parts that are recalled by the vehicle manufacturer.

Share the road

Safe roadways means practicing safe behavior, which includes looking out for all travelers, regardless of how they get around.

  • Always look over your shoulder before exiting a vehicle, and keep an eye out for bicyclists, cars, pedestrians, and scooters.

  • Keep a lookout for other people who are traveling by bike, by scooter, or on foot, and be aware of the road conditions ahead of you.

Public emergencies

Uber may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies, and public crisis situations.

For example, if Uber receives notice from a public health authority that someone using the Uber platform may present a potential for public harm, we may waitlist the individual’s account until it is reasonably safe to allow the individual to resume using the Uber platform. Similarly, we may prevent individuals in an entire city or region from using part or all of the Uber platform in order to comply with guidance from authorities during a time of public health emergency, natural disaster, or other public crisis situation, or when the continued availability of the Uber platform might present a clear and present danger.

Additional guidelines for Uber Eats

In addition to following all of Uber’s Community Guidelines, see our standards for Uber Eats orders and deliveries.

Learn more

See more Community Guidelines

Treat everyone with respect

Learn more

Follow the law

Learn more
Return to guidelines overview

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