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Follow the law

This section is based on laws and regulations that everyone must follow. For example, using Uber apps to commit any crime or to violate any other law is prohibited.

Drivers and riders should comply with local laws when traveling with infants and small children. When riding with children and required by law, it’s the rider's responsibility to provide and fit a suitable car seat, unless our local guidelines, terms, or other policies say otherwise. Children aged 12 and under should travel in the back seat.

Everyone is responsible for knowing and obeying all applicable laws, including airport rules and regulations when at the airport, and the rules of the road, including speed and traffic laws, at all times when using the Uber apps.

The laws in many locations require that drivers must provide rides to anyone with a service animal. Knowingly refusing a rider a trip because of their service animal may result in losing access to the Uber apps. This may be true even if a driver has allergies, religious objections, or a fear of animals.

Laws in many locations allow a driver to request documentation from a rider if a service animal is not easily identifiable as one.

Deception can weaken trust and also be dangerous. Falsifying information or assuming someone else's identity, for example when signing in or undergoing a security check, isn’t allowed.

It is important to provide accurate information when reporting incidents, creating and accessing your Uber accounts, disputing charges or fees, and requesting credits. Only request fees or refunds that you’re entitled to, and use offers and promos only as intended. Don’t knowingly complete invalid transactions.

Do not use Uber’s trademark or intellectual property without permission.

No Uber account may be used to arrange and pay for, or advertise the use of, rides, deliveries, bike or scooter trips, transit, or other activities on the Uber apps as part of illegal, discriminatory, hateful, or sexually explicit activities.

See more Community Guidelines

Treat everyone with respect

Help keep one another safe