Prioritising safety while driving with Uber
From picking up the right rider to knowing when to call for help, here are some ways to help make every trip hassle-free.
Looking for rider info? Switch to the rider safety page.
Driver-partner safety tips
We build our technology with your safety in mind. But actions you might take can also help protect yourself. We consulted with law enforcement to create these tips to help you stay safe while driving with Uber.
1. Verifying your rider
Riders are asked to find you by checking that your number plate, the make and model of your car, and your photo match what’s shown in the Uber Eats app. You can also feel free to ask riders to confirm your name before getting into your vehicle.
2. Staying focused on driving
You can help keep roads safe by staying alert, keeping your eyes on the road, and resting when needed to prevent driving while tired. Remember: texting while driving is illegal in most countries. Some driver-partners use a mount to position their phone somewhere they can easily see it, to help cut down on dangerous distractions.
3. Protecting your personal information
We use technology that anonymises your phone number when you call or message your passenger through the app so they won’t see your personal number.*
4. Spreading the word to belt up
In a lot of places, wearing a seat belt is required by law for both driver-partners and riders. It’s also the most effective way to save lives and reduce injuries from car accidents.
5. Watching out for pedestrians and cyclists
General rules of the road say to be on the lookout for people who are walking and biking. This is especially important when you’re pulling over for a drop-off or pickup, and when you're driving at night.
6. Making sure your dropoffs are legal
Knowing local laws about where you can drop off riders can help when you encounter loading zones, parked vehicles and more.
7. Trusting your gut
Trust your instincts and experience, and use your best judgement when driving with Uber. If you ever feel you’re in an emergency situation, you can get urgent help by using the emergency button in the Uber Driver app. And remember, if you feel unsafe you can end the trip at any time.
8. Being kind and respectful
9. Giving us feedback
After each trip, you have the opportunity to rate your rider from 1 to 5 stars and add your comments through the Help section in the Uber Driver app. Our 24/7 response team will review the incident.
And remember, on every trip you can tap the shield icon in the app to access Uber’s Safety Toolkit and get help whenever you need it.
Building safer journeys for everyone
Learn more about safety at Uber
Uber is committed to driver-partner safety. Find out how safety is built into the Driver app and driver experience, from insurance cover to in-app support.
Uber is committed to everyone’s safety. Learn more, including how safety is built into the rider and driver experiences, in the app and beyond.
Millions of rides are requested every day. Every rider has access to safety features built into the app. And every ride has a support team if you need them.
*In the case of an outage of this feature, phone numbers might not be anonymised.