Requirements on the road
To help you stay safe and compliant on the road, this page talks about being aware of local regulatory requirements. Please take the time to read and understand your obligations under these regulations.
Regulations for Drivers
1 Reporting incidents
All notifiable occurrences (incidents) must be reported to Uber.
What counts as a notifiable occurrence? It’s any mechanical failures, accidents or injuries that have occurred during your ride, or situations where ambulance or Police are involved. This includes incidents that occur when a rider is in the vehicle, when you’re on your way to pick up a rider or when you have just dropped off a passenger. We may then report any notifiable occurrence to your local transit authority.
2. Vehicle inspections and maintenance
A vehicle inspection must be obtained every year, regardless of vehicle age and regular maintenance must be carried out to specific standards.
You can find out more info about inspection requirements, including how to get a vehicle inspection, via our Inspections webpage.
3. Changes in circumstances
Uber must be notified of any changes to your circumstances.
4. Safety and eligibility standards
All rideshare drivers must abide by specific safety standards.
5. Obligations for passenger services generally
You need to be aware of the specific offences relating to passenger service.
6. Cameras (e.g ‘dash cams’)
You need to be aware of your specific obligations when it comes to using a camera in your vehicle (e.g. ‘dash cams’).
Logging your work
All driver-partners, as holder’s of a P endorsement, need to comply with all work time related rules including recording work time through an NZTA approved Logbook.
NZTA: Work time and logbooks
The New Zealand Transport Agency (NZTA) limits the number of work time hours drivers with a P Endorsement can undertake. Work time includes (but is not limited to) all time spent driving, or performing work-related duties, as well as any other paid employment.
Small passenger service drivers must adhere to the following work time requirements:
- Work time must not exceed 13 hours in a cumulative work day, and then drivers must take a rest time of at least 10 hours.
- After 7 hours of continuous work time, drivers must take a rest time of at least 30 minutes.
- Work time must not exceed 70 hours in a cumulative work period, and then drivers must take a rest time of at least 24 hours.
Please see the NZTA’s work time and logbooks guide for further information.
Depending on whether you hold your own Small Passenger Service Licence (SPSL) or not, you will fall into one of two categories:
- Driver-partners who use Uber’s SPSL: Uber, as a Small Passenger Service facilitator, is required to collect and retain copies of your Logbook. Driver-partners who drive under Uber’s Small Passenger Service Licence are required to download and use the Logmate App to record their work time. You can submit an order for an Uber TSL here.
- Driver-partners who use their own SPSL: Driver-partners who hold their own SPSL and upload the corresponding TSL label to their driver-partner account are able to use any NZTA-approved means to record their work time, including physical logbooks.
Getting started with Logmate
New to Uber?
If you do not hold your own SPSL/ TSL, you need to keep a logbook using the Logmate app and meet regulatory requirements.
Once the NZTA has approved your P Endorsement application and you've obtained a Certificate of Fitness, you’ll receive an email from Logmate inviting you to register for an account under Rasier Operations BV (Uber). Follow the link provided in the email to register.
Note: Be sure to use the email address you used to create your driver-partner account, as Logmate will send your registration email to that address. You can check which email address you have used below.
Already driving using the Uber platform?
If you are an active driver-partner driving under Uber’s SPSL, register with Logmate under Uber’s SPSL and you will be entitled to a Logmate subscription for $9.95 per month. You will be charged directly by Logmate for this subscription.
Using the app
Once you have uploaded Uber’s TSL, you will receive an email from Logmate inviting you to register for an account under Rasier Operations BV (Uber). You will need to complete your registration through the link in the email before you can use the Logmate application.
In App Fatigue Feature
Everyone wants to get safely from A to B, and Uber’s Community Guidelines recommend that you take a break if you’re feeling tired.
To help you manage your fatigue and stay safe on the road, the Uber app will include a new feature that notifies you if you are approaching 13 hours of driving time using the app.
How the in-app Uber fatigue feature works
To help you manage your fatigue and stay safe on the road, Uber has several fatigue processes in place:
- The Uber App will notify if you are approaching 13 hours of driving time on the app. If you reach 13 hours driving time, the app will take you offline for 10 hours straight.
- You will receive a push notification reminding you to take a 30 minute break if you’ve been online with the Uber app for 7 hours straight.
- If you exceed 70 hours of driving time in a consecutive seven day period, you will receive an email warning and your access to the Uber app may be restricted
‘Driving time’ is any time that you are providing a trip or delivery using the Uber app, or alternatively when you are not providing a trip or delivery but are online and moving This includes both driving with UberX and delivering with Uber Eats.
Important: While the Uber App fatigue feature aims to help you comply with your legal requirements, it is your responsibility to ensure that you continue to maintain your logbook and that you do not drive while fatigued.
Taxi (Small Passenger Service) Stands
Under the new regulatory regime introduced in October 2017, small passenger service vehicles are permitted to use taxi stands. This means active driver-partners can use taxi stands when they’re online using the Uber app. Taxi stands can help allow driver-partners to conduct safe pickups and dropoffs in busy areas. Small passenger service vehicles can also use T2 and T3 transit lanes - a great option to get your riders to their destination efficiently.
- Do I need to use Logmate?
If you drive using Uber’s Small Passenger Service Licence (SPSL), you must be registered with Logmate. It’s a requirement that you use Logmate with Rasier New Zealand Limited (“Uber") as the operator to remain active on the Uber app.
If you drive using your own SPSL, you are able to use any NZTA approved means to record your work time.
- What is a SPSL/TSL Label?
A Small Passenger Service Licence (SPSL) is a type of Transport Service Licence (TSL). SPSL’s are the licences used to regulate Small Passenger Services in New Zealand, the class of transport service that driver-partners provide.
A TSL label must be displayed when taking trips using the Uber Driver App. It sits on the passenger side of your windscreen near your registration label.
- What if I haven’t received an email invite for Logmate registration or association yet?
First, make sure that your Certificate of Fitness, P endorsement and TSL card documents are active on your driver-partner account. Logmate will only invite you to register once you have obtained a Certificate of Fitness, P endorsement and have received and uploaded a TSL card. You can submit an order for your Uber TSL here. You can check the status of your documents below.
If your documents are active and you have not received the registration email invite, check your spam folder for an email from email@example.com.
If you already have a Logmate account before signing up as a driver-partner with Uber, instead of a registration invite, you should be receiving an association invite to add Uber 's TSL to your Logmate account. If your documents are active and you have not received the invite, check your spam folder for an email from firstname.lastname@example.org.
If you still can’t locate the email or have another question about using Logmate, please let us know.
- What if I have received an email invite or a Logmate-related non-compliance notice when I am using my own SPSL/TSL?
You should not have received those Logmate related emails if you are choosing to use your own SPSL/TSL Label instead of Uber’s. Please re-upload your own TSL label as your TSL document and let us know if the problem persists.
- What if I have received a registration email invite when I expect an association invite from Logmate?
If you already have a Logmate account before signing up as a driver-partner with Uber, instead of a registration invite, you should be receiving an association invite to add Uber 's TSL to your Logmate account. Please follow the 'Associate with Uber in Logmate' steps above and see if the invite is correctly reflected in your Logmate portal instead.
In order to stay active on the Uber App we require you to download and use the Logmate app to keep a logbook.