Airport regulations
Per BUF regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.
- When on airport property, the Uber driver app must be open at all times (driver-partners must not go Offline until exiting the airport area).
- We have instituted a special first-in-first-out (FIFO) system at BUF. The FIFO system only works within the designated area: the Cell Phone Lot on Holtz Drive. Driver-partners waiting elsewhere will not receive trip requests through the Uber driver app.
- You may be asked to show your waybill. To access it, tap the “Info” button in your Uber driver app.
Pickups at the airport
It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Waiting for requests
At BUF, Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located in the Cell Phone Lot on Holtz Drive. Once you’re in the waiting area, you will be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.
Based on the operating agreement with BUF, the waiting area is located at the 126 Buell Ave, Cheektowaga, NY 14225.
Important things to know about FIFO queues:
- Proximity to the terminal within the FIFO zone does not create an advantage for driver-partners or move you closer to the top of the queue.
- If there are no driver-partners in the FIFO zone, trip requests will go to Uber driver-partners in the area - outside of the FIFO zone - based on proximity and other factors.
- You can lose your place in line if:
- You go offline on your Uber driver app
- You drive outside the FIFO zone
- You do not accept multiple incoming trip requests in a row
- You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
Picking up your rider
Once you accept a trip request, the pickup location at BUF is located at the Ridesharing Pickup Lane. Once on airport property, head towards Arriving Flights and follow the green Ride Sharing signs.
Dropoffs at the airport
Based on the operating agreement with BUF, riders can be dropped off anywhere on the Departures Level. If you’d like to receive a trip request afterwards, you’ll need to keep the Uber driver app on to maintain your place in the FIFO queue.
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