Tips from others for picking up orders
By now you have some appreciation for what makes an easy and stress-free pick-up. Here are a few more insights from restaurant staff and other couriers that might increase your chances of getting a better rating.
Looking for driving info?
Restaurants appreciate professional delivery partners
The restaurant is trusting you to handle the food they’re proud of.
Restaurants may provide extra pickup information
Helpful notes from the restaurant can be found in your app. They may include details like where to park or which door to use.
Restaurants look at your ETA
Restaurants use your estimated time of arrival to determine when to have their food ready. That’s why restaurants appreciate when you leave to make a pickup as soon as you accept a request.
Restaurants may have designated waiting areas
You can also tap Order not ready in the app. This will help us improve the app experience over time.
Using an insulated bag
Separate hot and cold items in an insulated delivery bag using the bag separators to maintain food temperatures.
Questions from couriers
- What if I can’t pick up an order?
If there’s a problem, like a flat tyre, and you can’t pick up an order, mark the trip as unfulfilled in your app. Once you’ve done this, you can contact Uber Eats support through the app to report the incident to us. If you or someone else has been injured and you need emergency help, always call the authorities first.
- What if the restaurant is closed when I arrive and I can’t find anybody?
Cancel the order.
- What if I’m waiting at the restaurant for a long time?
When demand is high, restaurants may take longer than usual to prepare the food. If you’ve waited longer than 15 minutes and the food still isn’t ready, you can mark the order as unfulfilled through the app. Tap Excessive waiting time when prompted for a reason.
- What if one of my customers cancels?
There's a possibility that an order you confirm is cancelled by the restaurant, the customer or the Uber support team. If an order is cancelled after you pick it up from a restaurant, you will receive the full fare that includes the estimated pick-up fee, drop-off fee and distance fee.
The distance fee is calculated as the estimated distance travelled from the restaurant to the drop-off location as determined by the app's suggested route.
When an order is cancelled, the order disappears from your app and returns you to the home screen. In these instances, it’s up to you to dispose of the food in a safe place.
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region or city. It is subject to change and may be updated without notice.